Category Archives: Technology

silicon valley & technology news

Africa’s Growing Economies, Youth Create E-Waste Challenge

A new report says the world produces at least 50 million tons of electronic waste each year, and that number is expected to double 30 years from now. The impact of all that electronic junk is especially felt in Africa.

Mobile phones are increasingly common gadgets across Africa. You can get a phone for as little as $10 in the streets of Nairobi.

Most Kenyans, however, don’t know how to safely dispose of their old phones when they get a new one. 

“I have a spoiled phone. I have kept at home maybe for future use or dispose it one day…mostly if it’s not working, I can decide to throw it away. It depends on how it has spoiled. I throw it away,” Winnie says.

It’s this kind of behavior that has environmentalists concerned, as many phones, once thrown away, end up in rivers and oceans.

The U.N. Environmental Program estimates that 50 million tons of electronic waste was produced in 2018. It says that number could climb to 120 million tons by the year 2050.

One half of so-called e-waste comprises personal devices like computers, smartphones and tablets. 

Simon Omengo uses unorthodox means to dispose of his electronic gadgets.

“Since its motherboard failed then automatically I disposed it. I threw it in the toilet. I burn it, I break into pieces because it’s useless to me now,” Omengo says.

Winnie says the government needs to come up with ways to safely dispose of old devices.

“Our government (needs) to come up with a place where we can take all the gadgets, especially the phones which are spoiled. We go and dispose them there and they will know how they will dispose them, rather than just scattering around because some of the people they just throw them in the dust pin and its hazard to the environment,” Winnie says.

Experts say electronic devices are becoming complicated to repair and some don’t last long.

With more devices being thrown away, one Kenya-based group, Enviroserve, is trying to change how Africa’s e-waste is managed by stripping down re-useable metals and plastics from phones. Some materials remain in Kenya, while other parts like batteries are shipped abroad. 

Shaun Mumford, the head of the company, says old phones have been simply dumped in Kenya for years. 

“It wasn’t done in a way that is useful, and also it was staying here. So what we are able to do instead of Africa being the dumping ground, which historically been the case, we are able to deal with what makes sense here and send back out of the country things that need to be dealt with properly,” Mumford says.

More than half the population is under the age of 30 and the demand for the latest electronics – and dumping the old ones – is only growing. 

Start a Start-up: University in Texas Helps Students Become Entrepreneurs

In December 2018, Apple announced its plans to build a new campus in Austin. Texas is rapidly becoming more and more attractive for tech companies and is often called a second Silicon Valley, thanks to affordable housing, highly qualified workers and the abundance of universities that train IT professionals. Mariia Prus traveled to Dallas to see how universities help their students become entrepreneurs. Joy Wagner has her report.

Scientists Enlist Incredibly Tiny Allies in Cancer Fight

Researchers and doctors are using incredibly tiny particles — fluorescent nanoparticles — in a quest for new ways to fight cancer. Some nanoparticles, just billionths of a meter across, are engineered to carry special dye that glows when it hits cancer cells. Oregon State University scientists say this makes it easier for surgeons to find and remove tumors. Iryna Matviichuk visited Portland and learned the new procedure is closer to testing in human patients. Anna Rice narrates her report.

End of an Era: China-Silicon Valley Relationship Chills

The trade dispute between the U.S. and China is disrupting Silicon Valley.

What had been a steady flow of Chinese money into tech firms appears to be slowing. Investors are concerned about the “headline risk” of doing business with Chinese investors.

And in some cases, U.S. startups are shunning Chinese investment.

These changes come after years of investment and collaboration between China and Silicon Valley. But the trade dispute, coupled with U.S. policymakers’ concerns about Chinese investments in sensitive technologies, such as artificial intelligence, have increased scrutiny of cross border deals on all sides.

A drop in investment

In 2018, Chinese firms invested more than $2 billion in U.S. technology firms, but that was a drop of nearly 80 percent from the year before, according to a Forbes report citing S&P Global Market Intelligence.

While Chinese investors took stakes in roughly the same number of U.S. tech deals — 80 compared to 89 in 2017 — that was off from the peak in 2016 when Chinese investors were part of 107 deals. Among the biggest recipients of Chinese investment in 2018 were Farasis Energy, a battery maker, and Epic Games, a gaming company, according to the Rhodium Group.

While deals continue to come together in 2019, the recent indictment of a Huawei executive has added to a new chill between the two regions, according to observers in Silicon Valley.

​A technology war

In China, the battle is seen as less about Huawei and its alleged wrongdoing and more as a proxy for a “technology war” between countries over technological supremacy.

“The Huawei incident seems like an action against an individual corporation, but it is actually bigger than this,” said Hu Xingdou, a Beijing-based scholar. “This is about one state’s technology war against another state, about which one will occupy the technology high ground in the future.”

One recent change in the U.S. has been the expansion of a government program that reviews foreign investment in areas deemed sensitive.

Despite the expanded U.S. regulatory reviews, Chinese investments in U.S. tech firms are mostly getting through, said Chuck Comey, a partner at Morrison Foerster, a law firm.

As for Chinese companies buying or merging with U.S. tech ones? 

“It ain’t happening,” he said.

​Saying ‘no’ to Chinese investment

The increased tensions have given investors — and even some potential recipients of investment — some pause. One U.S. company, which had accepted Chinese investment in the past, told Reuters that it declined investment from Chinese investors in its most recent round.

“We decided for optical reasons it just wouldn’t make sense to expose ourselves further to investors coming from a country where there is now so much by way of trade tensions and IP tensions,” said Carson Kahn, CEO of Volley, an artificial intelligence training firm.

At a recent event in Silicon Valley about China and U.S. investments, speakers on a panel discussed how the geopolitical tensions affected their business. While several predicted that in the long run, the current friction between the two countries will have a minimal effect on cross-border business between China and Silicon Valley, there was a sense that an era has ended.

“We’ve kind of taken for granted,” said Kyle Lui, a partner at DCM, a global venture capital firm, “that the prior decade plus there’s been lots of strong collaboration between the U.S. and China.”

Tech Firms, States Spar With US Government Over Net Neutrality

Tech companies and nearly two dozen U.S. states clashed with the government in federal court Friday over the repeal of net neutrality, a set of Obama-era rules aimed at preventing big internet providers from discriminating against certain technology and services. 

 

Judges challenged arguments made by both sides in the face-off in an appeals court in Washington.  

  

Lawyers for the states and the companies tried to persuade the three-judge panel to restore the net neutrality regime, set in 2015 but repealed in December 2017 at the direction of a regulator appointed by President Donald Trump. The companies challenging the FCC action include Mozilla, developer of the Firefox web browser, and Vimeo, a video-sharing site. 

 

The net neutrality rules had banned cable, wireless and other broadband providers from blocking or slowing down websites and apps of their choosing, or charging Netflix and other video services extra to reach viewers faster. 

 

The practice of slowing down transmission is known as “throttling.” 

 

The action by the Federal Communications Commission rolling back the neutrality rules “is a stab in the heart of the Communications Act,” said attorney Pantelis Michalopoulos, referring to the Depression-era law that established the FCC. 

Information vs. telecom service

 

The FCC wrongly classified the internet as an information service rather than a telecom service, using that as a rationale for not cracking down on misconduct by big internet providers, Michalopoulos said, who represents Mozilla and the other companies in the case.  

  

Government lawyers, as well as big internet providers such as AT&T, Verizon and Comcast, argued to keep net neutrality repealed. 

 

Thomas Johnson, the FCC’s general counsel, said the agency’s “light-touch” regulatory scheme, requiring the internet providers to disclose their practices and operations, provides adequate safeguards. The internet — used more extensively to transmit information — is different both in nature and function from phone service, Johnson maintained. It therefore should be regulated as an information service and not subject to the utility-style oversight of phone companies, he said.   

  

The politically charged issue has emerged from its origins as an engineering challenge to become an anti-monopoly rallying point and even a focus for “resistance” to the Trump administration.  

  

Once Trump took office, net neutrality became one of his first targets as part of broader government deregulation. The FCC chairman he appointed, Ajit Pai, made rolling back net neutrality a top priority. 

 

On the other side, support for net neutrality comes from many of the same people who also are critical of the data-vacuuming tech giants that benefit from it. Politicians have glommed on to the cause to appear consumer-friendly. 

 

The Democratic takeover of the House in November’s midterm elections could revive efforts to enshrine net neutrality in federal law, though Trump likely would veto any such attempts. 

 

At the hearing in the U.S. Appeals Court for the District of Columbia, Judge Stephen Williams questioned Michalopoulos’s assertions that the FCC had wrongly classified the internet as an information service. Telephone services, too, offer an array of customer products, he said. On the question of broadband providers charging premiums for faster service, Williams said a large majority of consumers prefer cheaper, lower-speed options, citing polls. 

Judges’ views

 

The judges are weighing whether the FCC had the authority to nix the 2015 rules and get out of the business of enforcing net neutrality. It appeared that Williams was sympathetic to the FCC’s arguments, while Judge Patricia Millett raised possible legal avenues for the companies and states suing the agency, and Judge Robert Wilkins was the swing vote, said Doug Brake, director of broadband and spectrum policy for the Information Technology and Innovation Foundation, a Washington think tank.  

  

The judges could decide to can the repeal or send it back to the FCC for a redo if they have specific objections.  

  

“Today we fought for an open and free internet that puts consumers first,” Mozilla Chief Operating Officer Denelle Dixon said after the hearing. “We believe the FCC needs to follow the rules like everyone else.”

UAE Senior Diplomat Denies Hacking Americans

A United Arab Emirates senior diplomat denied Thursday the country had targeted “friendly countries” or American citizens in a cyberspying program that a Reuters report said involved a hacking team of U.S. mercenaries.

The Reuters investigation published Wednesday found that the UAE used a group of American intelligence contractors to help hack rival governments, dissidents and human rights activists. The contractors, former U.S. intelligence operatives, formed a core part of UAE’s cyber hacking program called Project Raven.

Project Raven also targeted Americans, and the Apple Inc iPhones of embassy staff for France, Australia and the United Kingdom, according to former operatives and program documents reviewed by Reuters.

Apple has declined to comment and did not immediately respond to a request for comment Thursday.

When asked about Project Raven by reporters at a briefing in New York, UAE Minister of State for Foreign Affairs Anwar Gargash acknowledged the country has a “cyber capability,” but denied targeting U.S. citizens or countries with which it has good relations.

“We live in a very difficult part of the world. We have to protect ourselves,” Gargash said. “We don’t target friendly countries and we don’t target American citizens.”

The French and U.K. embassies in Washington have declined to comment. A spokeswoman for the Australian ministry of foreign affairs has declined to comment. The U.S. State Department did not immediately respond to a request for comment.

Facebook Takes Down Vast Iran-Led Manipulation Campaign

Facebook said Thursday it took down hundreds of “inauthentic” accounts from Iran that were part of a vast manipulation campaign operating in more than 20 countries.

The world’s biggest social network said it removed 783 pages, groups and accounts “for engaging in coordinated inauthentic behavior tied to Iran.”

The pages were part of a campaign to promote Iranian interests in various countries by creating fake identities as residents of those nations, according to a statement by Nathaniel Gleicher, head of cybersecurity policy at Facebook.

The announcement was the latest by Facebook as it seeks to stamp out efforts by state actors and others to manipulate the social network using fraudulent accounts.

“We are constantly working to detect and stop this type of activity because we don’t want our services to be used to manipulate people,” Gleicher said.

“We’re taking down these pages, groups and accounts based on their behavior, not the content they post. In this case, the people behind this activity coordinated with one another and used fake accounts to misrepresent themselves, and that was the basis for our action.”

The operators “typically represented themselves as locals, often using fake accounts, and posted news stories on current events,” including “commentary that repurposed Iranian state media’s reporting on topics like Israel-Palestine relations and the conflicts in Syria and Yemen,” Gleicher said.

“Although the people behind this activity attempted to conceal their identities, our manual review linked these accounts to Iran.”

The operation dating back to as early as 2010 had 262 pages, 356 accounts, and three groups on Facebook, as well as 162 accounts on Instagram and were followed by about two million users.

Facebook said the fake accounts were part of an influence campaign that operated in Afghanistan, Albania, Algeria, Bahrain, Egypt, France, Germany, India, Indonesia, Iran, Iraq, Israel, Libya, Mexico, Morocco, Pakistan, Qatar, Saudi Arabia, Serbia, South Africa, Spain, Sudan, Syria, Tunisia, U.S., and Yemen.

Facebook began looking into these kinds of activities after revelations of Russian influence campaigns during the 2016 U.S. election, aimed at sowing discord.

Apple Busts Facebook for Distributing Data-Sucking App

Apple says Facebook can no longer distribute an app that paid users, including teenagers, to extensively track their phone and web use.

In doing so, Apple closed off Facebook’s efforts to sidestep Apple’s app store and its tighter rules on privacy.

The tech blog TechCrunch reported late Tuesday that Facebook paid people about $20 a month to install and use the Facebook Research app. While Facebook says this was done with permission, the company has a history of defining “permission” loosely and obscuring what data it collects.

“I don’t think they make it very clear to users precisely what level of access they were granting when they gave permission,” mobile app security researcher Will Strafach said Wednesday. “There is simply no way the users understood this.”

He said Facebook’s claim that users understood the scope of data collection was “muddying the waters.”

Facebook says fewer than 5 percent of the app’s users were teens and they had parental permission. Nonetheless, the revelation is yet another blemish on Facebook’s track record on privacy and could invite further regulatory scrutiny.

And it comes less than a week after court documents revealed that Facebook allowed children to rack up huge bills on digital games and that it had rejected recommendations for addressing it for fear of hurting revenue growth.

For now, the app appears to be available for Android phones, though not through Google’s main app store. Google had no comment Wednesday.

Apple said Facebook was distributing Facebook Research through an internal-distribution mechanism meant for company employees, not outsiders. Apple has revoked that capability.

TechCrunch reported separately Wednesday that Google was using the same privileged access to Apple’s mobile operating system for a market-research app, Screenwise Meter. Asked about it by The Associated Press, Google said it had disabled the app on Apple devices and apologized for its “mistake.”

The company said Google had always been “upfront with users” about how it used data collected by the app, which offered users points that could be accrued for gift cards. In contrast to the Facebook Research app, Google said its Screenwise Meter app never asked users to let the company circumvent network encryption, meaning it is far less intrusive.

Facebook is still permitted to distribute apps through Apple’s app store, though such apps are reviewed by Apple ahead of time. And Apple’s move Wednesday restricts Facebook’s ability to test those apps — including core apps such as Facebook and Instagram — before they are released through the app store.

Facebook previously pulled an app called Onavo Protect from Apple’s app store because of its stricter requirements. But Strafach, who dismantled the Facebook Research app on TechCrunch’s behalf, told the AP that it was mostly Onavo repackaged and rebranded, as the two apps shared about 98 percent of their code.

As of Wednesday, a disclosure form on Betabound, one of the services that distributed Facebook Research, informed prospective users that by installing Facebook Research, they are letting Facebook collect a range of data. This includes information on apps users have installed, when they use them and what they do on them. Information is also collected on how other people interact with users and their content within those apps, according to the disclosure.

Betabound warned that Facebook may collect information even when an app or web browser uses encryption.

Strafach said emails, social media activities, private messages and just about anything else could be intercepted. He said the only data absolutely safe from snooping are from services, such as Signal and Apple’s iMessages, that fully encrypt messages prior to transmission, a method known as end-to-end encryption.

Strafach, who is CEO of Guardian Mobile Firewall, said he was aghast to discover Facebook caught red-handed violating Apple’s trust.

He said such traffic-capturing tools are only supposed to be for trusted partners to use internally. Instead, he said Facebook was scooping up all incoming and outgoing data traffic from unwitting members of the public — in an app geared toward teenagers.

“This is very flagrantly not allowed,” Strafach said. “It’s mind-blowing how defiant Facebook was acting.”

 

Survey: 2018 ‘Worst Year Ever’ for Smartphone Market

Global smartphone sales saw their worst contraction ever in 2018, and the outlook for 2019 isn’t much better, new surveys show.

Worldwide handset volumes declined 4.1 percent in 2018 to a total of 1.4 billion units shipped for the full year, according to research firm IDC, which sees a potential for further declines this year.

“Globally the smartphone market is a mess right now,” said IDC analyst Ryan Reith.

“Outside of a handful of high-growth markets like India, Indonesia, (South) Korea and Vietnam, we did not see a lot of positive activity in 2018.”

Reith said the market has been hit by consumers waiting longer to replace their phones, frustration around the high cost of premium devices, and political and economic uncertainty.

The Chinese market, which accounts for roughly 30 percent of smartphone sales, was especially hard hit with a 10 percent drop, according to IDC’s survey, which was released Wednesday.

IDC said the top five smartphone makers have become stronger and now account for 69 percent of worldwide sales, up from 63 percent a year ago.

Samsung remained the number one handset maker with a 20.8 percent share despite an eight percent sales slump for the year, IDC said.

Apple managed to recapture the number two position with a 14.9 percent market share, moving ahead of Huawei at 14.7 percent, the survey found.

IDC said fourth-quarter smartphone sales fell 4.9 percent – the fifth consecutive quarter of decline.

“The challenging holiday quarter closes out the worst year ever for smartphone shipments,” IDC said in its report.

A separate report by Counterpoint Research showed similar findings, estimating a seven percent drop in the fourth quarter and four percent drop for the full year.

“The collective smartphone shipment growth of emerging markets such as India, Indonesia, Vietnam, Russia and others was not enough to offset the decline in China,” said Counterpoint associate director Tarun Pathak.

 

Apple Opens New Chapter Amid Weakening iPhone Demand

Apple hoped to offset slowing demand for iPhones by raising the prices of its most important product, but that strategy seems to have backfired after sales sagged during the holiday shopping season.

Results released Tuesday revealed the magnitude of the iPhone slump – a 15 percent drop in revenue from the previous year. That decline in Apple’s most profitable product caused Apple’s total earnings for the October-December quarter to dip slightly to $20 billion.

Now, CEO Tim Cook is grappling with his toughest challenge since replacing co-founder Steve Jobs 7 years ago. Even as he tries to boost iPhone sales, Cook also must prove that Apple can still thrive even if demand doesn’t rebound. 

It figures to be an uphill battle, given Apple’s stock has lost one-third of its value in less than four months, erasing about $370 billion in shareholder wealth. 

Cook rattled Wall Street in early January by disclosing the company had missed its own revenue projections for the first time in 15 years. The last time that happened, the iPod was just beginning to transform Apple.

​”This is the defining moment for Cook,” said Wedbush Securities analyst Daniel Ives. “He has lost some credibility on Wall Street, so now he will have to do some hand-holding as the company enters this next chapter.” 

The results for the October-December period were slightly above the expectations analysts lowered after Cook’s Jan. 2 warning. Besides the profit decline, Apple’s revenue fell 5 percent from the prior year to $84 billion.

It marked the first time in more than two years that Apple’s quarterly revenue has dropped from the past year. The erosion was caused by the decline of the iPhone, whose sales plunged to $52 billion, down by more than $9 billion from the previous year. 

The past quarter’s letdown intensified the focus on Apple’s forecast for the opening three months of the year as investors try to get a better grasp on iPhone sales until the next models are released in autumn.

Apple predicted its revenue for the January-March period will range from $55 billion to $59 billion. Analysts surveyed by FactSet had been anticipating revenue of about $59 billion.

Investors liked what they read and heard, helping Apple’s stock recoup some of their recent losses. The stock gained nearly 6 percent to $163.50 in extended trading after the report came out.

“We wouldn’t change our position with anyone’s,” Cook reassured analysts during a conference call reviewing the past quarter and the upcoming months.

The company didn’t forecast how many iPhones it will sell, something Apple has done since the product first hit the market in 2007 and transformed society, as well as technology.

Apple is no longer disclosing how many iPhones it shipped after the quarter is completed, a change that Cook announced in November. That unexpected move raised suspicions that Apple was trying to conceal a forthcoming slump in iPhone sales – fears that were realized during the holiday season.

Cook traces most of Apple’s iPhone problems to a weakening economy in China, the company’s second biggest market behind the U.S. The company is also facing tougher competition in China, where homegrown companies such as Huawei and Xiaomi have been winning over consumers in that country with smartphones that have many of the same features as iPhones at lower prices.

Although a trade war started by President Donald Trump last year has hurt China and potentially caused some consumers there to boycott U.S. products, many analysts believe the iPhone’s malaise stems from other issues too.

Among them are higher prices – Apple’s most expensive iPhone now costs $1,350 – for models that aren’t that much better than the previous generation, giving consumers little incentive to stop using the device they already own until it wears out. Apple also gave old iPhones new life last by offering to replace aging batteries for $29, a 70 percent discount.

​”The upgrade cycle has extended, there is no doubt about that,” Cook conceded.

Apple is banking that investors will realize the company can still reap huge profits by selling various services on the 1.4 billion devices running on its software.

That’s one reason why Cook has been touting the robust growth of Apple’s division that collects commissions from paid apps, processes payments, and sells hardware warranty plans and music streaming subscriptions. Apple Music now has more than 50 million subscribers, second to Spotify’s 87 million streaming subscribers through September.

Apple is also preparing to launch a video streaming service to compete against Netflix, though Cook said he wasn’t ready to provide details Tuesday.

The company’s services revenue in the past quarter climbed 19 percent from the prior year to $10.9 billion – more than any other category besides the iPhone.

A Virtual Human Teaches Negotiating Skills

Whether it’s haggling for a better price or negotiating for a higher salary, there is a skill to getting the most of what you want. Researchers at the University of Southern California Institute for Creative Technologies are conducting research on how a virtual negotiator may be able to teach you the art of making a good deal. VOA’s Elizabeth Lee has the details.

Some Journalists Wonder If Their Profession Is Tweet-Crazy

If Twitter is the town square for journalists, some are ready to step away.

That’s happening this week at the online news site Insider — by order of the boss. Reporters have been told to take a week off from tweeting at work and to keep TweetDeck off their computer screens. The idea of disengaging is to kick away a crutch for the journalists and escape from the echo chamber, said Julie Zeveloff West, Insider’s editor-in-chief for the U.S.

Addiction to always-rolling Twitter feeds and the temptation to join in has led to soul-searching in newsrooms. Some of it is inspired by the reaction to the Jan. 19 demonstration in Washington involving students from a Covington, Kentucky, high school, which gained traction as a story primarily because of social media outrage only to become more complicated as different details and perspectives emerged.

Planning for Insider’s ban predated the Covington story, West said.

She often walks through her newsrooms to find reporters staring at TweetDeck. Her goal is to encourage reporters to find news in other ways, by picking up the telephone or meeting sources. An editor will make sure no news is being missed.

Twitter “isn’t the place where most people find us,” she said. “Reporters place this outsized importance on it.”

The Washington Post’s David Von Drehle called Twitter the “crystal meth of newsrooms.” He dates his moment of disillusionment to the Republican national convention in 2012. In the section reserved for reporters, he noticed many watching TweetDeck feeds instead of listening to speeches from the podium or stepping away to talk to delegates.

“Twitter offers an endless stream of faux events,” Von Drehle wrote in a column this past weekend. “Fleeting sensations, momentary outrages, ersatz insights and provocative distortions. ‘News’ nuggets roll by like the chocolates on Lucy’s conveyer belt.”

Since Twitter is irresistible to journalists who have the smart-aleck gene — probably the majority — a newsroom quip or instant observation is now writ large.

Knee-jerk reactions

The Covington story uniquely played to Twitter’s faults. Early video that depicted Covington student Nick Sandmann staring down Native American activist Nathan Phillips spread rapidly across social media and many people rushed to offer their takes. An event that may have otherwise gone unnoticed instantly became a story by virtue of its existence online.

Yet when a wider picture emerged of what happened, in some respects quite literally from the view of a wider camera lens, a story that seemed black and white became gray. Some of the early opinions became embarrassing and were quietly deleted. But since there’s no such thing as a quiet deletion when people are watching online, the incident became fodder for another outbreak of partisan warfare.

The episode led Farhad Manjoo, a columnist for The New York Times, to declare Twitter “the world’s most damaging social network.”

In a column, he said he plans to stifle the urge to quickly type his opinion on every news event and suggested others follow his lead. Between mistakes and overly provocative opinions, too much can go wrong for journalists on Twitter, he said in an interview.

“In order to be good on Twitter, you have to be authentic,” he said. “But authenticity is also dangerous. It leads people to make assumptions about you. It can go bad in different ways.”

‘Overboard on Twitter’

Perhaps it’s inevitable at a time that Twitter needs to be constantly monitored because it is one of the president of the United States’ favorite forms of communications, but Manjoo said too often reporters spend more time in the virtual world than the real one.

“The way the media works now, we’ve just gone overboard on Twitter,” he said.

Days after Covington, some news outlets proved his point by writing stories about NBC Today show host Savannah Guthrie’s interview with Sandmann that were nothing but collections of Twitter comments about how she did. Some tweeters thought Guthrie was too hard on him. Some thought she was too soft. Simply by nature of the forum, few who thought it was just right bothered posting.

Media experts wary of Twitter quitters said a distinction between the platform and how people use it should not be lost.

“I really don’t think it’s so hard to avoid commenting on a moving story when the facts are not clear,” said Jay Rosen, a New York University journalism professor.

Leaving Twitter means cutting off a valuable news source since many newsmakers use the venue to make announcements, he said. It’s also an equalizer in giving access to a virtual town square to people who might otherwise be overlooked, said news consultant Jeff Jarvis.

“Journalists should be looking for every possible means to listen better to the public,” Jarvis said. “If you cut yourself off, it’s ridiculous.”

New approach

Some have done that, or tried. Manjoo’s colleague at the Times, White House correspondent Maggie Haberman, wrote last July about how she was stepping back from Twitter after nearly nine years and 187,000 tweets.

“The viciousness, toxic partisan anger, intellectual dishonesty, motive-questioning and sexism are at all-time highs, with no end in sight,” she wrote. “It is a place where people who are unquestionably upset about any number of things go to feed their anger, where the underbelly of free speech is at its most bilious. Twitter is now an anger video game for many users.”

Haberman predicted she would eventually re-engage with Twitter but in a different way. She’s back; she tweeted five times and retweeted links six times by 10 a.m. Tuesday. She’s up to 194,000 tweets and has a following of more than a million people. She declined a request for an interview about how the experience changed her.

Kelly Evans was an early Twitter user at The Wall Street Journal and then at CNBC, where she’s a news anchor. She found it a valuable place to get ideas, and to connect with readers, viewers and fellow journalists.

But she realized in the summer of 2016 that it was taking up too much of her personal time with little contribution to her professional life. She publicly signed off and has kept to her pledge for the most part. She says now she doesn’t regret it.

Evans admits she may have missed some story tips, but questions the reliability of much that is on Twitter.

“I feel more healthy and I feel like I’m able to do my job better,” she said.

Apple to Fix FaceTime Bug that Allows Eavesdropping

Apple has made the group chat function in FaceTime unavailable after users said there was a bug that could allow callers to activate another user’s microphone remotely.

 

The bug was demonstrated through videos online and reported on this week by tech blogs. Reports said the bug in the video chat app could allow an iPhone user calling another iPhone through Group Facetime to hear the audio from the other handset — even if the receiver did not accept the call.

 

“We’re aware of this issue and we have identified a fix that will be released in a software update later this week,” Apple said in a statement Tuesday.

 

Its online support page noted there was a technical issue with the application and that Group Facetime “is temporarily unavailable.”

 

The governor of New York, Andrew Cuomo, issued a statement warning people about the bug and urging people to disable the app until Apple fixes the issue.

 

Hacks and Facts: 10 Things to Know About Data Privacy

From hackers exposing private information online to the handling of users’ data by internet giants, online privacy has become a matter of growing concern for countries, companies and people alike.

On Monday, countries around the world marked Data Privacy Day, also known as Data Protection Day — an initiative to raise awareness of internet safety issues.

Here are 10 facts about online privacy:

  • Less than 60 percent of countries have laws to secure the protection of data and privacy.

  • Europe’s data protection regulators have received more than 95,000 complaints about possible data breaches since the adoption of a landmark EU privacy law in May.

  • More than one in two respondents to a 2018 global survey by pollster CIGI-Ipsos said they had grown more concerned about their online privacy compared to the previous year.

  • Almost 40 percent of respondents to another survey by cybersecurity firm Kaspersky Lab said they did not know how to protect themselves from cybercrime.

  • A survey of tech professionals by security key maker Yubico suggested experts might not live up to safety standards. It found almost 70 percent of respondents shared passwords with colleagues.

  • More than half reused an average of five passwords across their work and personal accounts.

  • About 4 percent of people targeted by an email phishing campaign would click on it.

  • In 2017, almost 17 million U.S. consumers experienced identity fraud — the unauthorized use of personal information, such as credit card data, for financial gain.

  • Data breaches carried out by hackers are expected to go up 22 percent annually, exposing some 146 billion records, including personal information such as name, address and credit card numbers by 2023.

  • Data breaches cost companies worldwide almost $4 million on average for every incident.

Internet Addiction Spawns US Treatment Programs

When Danny Reagan was 13, he began exhibiting signs of what doctors usually associate with drug addiction. He became agitated, secretive and withdrew from friends. He had quit baseball and Boy Scouts, and he stopped doing homework and showering.

But he was not using drugs. He was hooked on YouTube and video games, to the point where he could do nothing else. As doctors would confirm, he was addicted to his electronics.

“After I got my console, I kind of fell in love with it,” Danny, now 16 and a junior in a Cincinnati high school, said. “I liked being able to kind of shut everything out and just relax.”

Danny was different from typical plugged-in American teenagers. Psychiatrists say internet addiction, characterized by a loss of control over internet use and disregard for the consequences of it, affects up to 8 percent of Americans and is becoming more common around the world.

“We’re all mildly addicted. I think that’s obvious to see in our behavior,” said psychiatrist Kimberly Young, who has led the field of research since founding the Center for Internet Addiction in 1995. “It becomes a public health concern obviously as health is influenced by the behavior.”

Psychiatrists such as Young who have studied compulsive internet behavior for decades are now seeing more cases, prompting a wave of new treatment programs to open across the United States. Mental health centers in Florida, New Hampshire, Pennsylvania and other states are adding inpatient internet addiction treatment to their line of services.

Some skeptics view internet addiction as a false condition, contrived by teenagers who refuse to put away their smartphones, and the Reagans say they have had trouble explaining it to extended family.

Anthony Bean, a psychologist and author of a clinician’s guide to video game therapy, said that excessive gaming and internet use might indicate other mental illnesses but should not be labeled independent disorders.

“It’s kind of like pathologizing a behavior without actually understanding what’s going on,” he said.

‘Reboot’

At first, Danny’s parents took him to doctors and made him sign contracts pledging to limit his internet use. Nothing worked, until they discovered a pioneering residential therapy center in Mason, Ohio, about 22 miles (35 km) north of Cincinnati.

The “Reboot” program at the Lindner Center for Hope offers inpatient treatment for 11 to 17-year-olds who, like Danny, have addictions including online gaming, gambling, social media, pornography and sexting, often to escape from symptoms of mental illnesses such as depression and anxiety.

Danny was diagnosed with Attention Deficit Hyperactivity Disorder at age 5 and Anxiety Disorder at 6, and doctors said he developed an internet addiction to cope with those disorders.

“Reboot” patients spend 28 days at a suburban facility equipped with 16 bedrooms, classrooms, a gym and a dining hall.

They undergo diagnostic tests, psychotherapy, and learn to moderate their internet use.

Chris Tuell, clinical director of addiction services, started the program in December after seeing several cases, including Danny’s, where young people were using the internet to “self-medicate” instead of drugs and alcohol.

The internet, while not officially recognized as an addictive substance, similarly hijacks the brain’s reward system by triggering the release of pleasure-inducing chemicals and is accessible from an early age, Tuell said.

“The brain really doesn’t care what it is, whether I pour it down my throat or put it in my nose or see it with my eyes or do it with my hands,” Tuell said. “A lot of the same neurochemicals in the brain are occurring.”

Even so, recovering from internet addiction is different from other addictions because it is not about “getting sober,” Tuell said. The internet has become inevitable and essential in schools, at home and in the workplace.

“It’s always there,” Danny said, pulling out his smartphone.

“I feel it in my pocket. But I’m better at ignoring it.”

Is it a real disorder?

Medical experts have begun taking internet addiction more seriously.

Neither the World Health Organization (WHO) nor the American Psychiatric Association recognize internet addiction as a disorder. Last year, however, the WHO recognized the more specific Gaming Disorder following years of research in China, South Korea and Taiwan, where doctors have called it a public health crisis.

Some online games and console manufacturers have advised gamers against playing to excess. YouTube has created a time monitoring tool to nudge viewers to take breaks from their screens as part of its parent company Google’s “digital wellbeing” initiative.

WHO spokesman Tarik Jasarevic said internet addiction is the subject of “intensive research” and consideration for future classification. The American Psychiatric Association has labeled gaming disorder a “condition for further study.”

“Whether it’s classified or not, people are presenting with these problems,” Tuell said.

Tuell recalled one person whose addiction was so severe that the patient would defecate on himself rather than leave his electronics to use the bathroom.

Research on internet addiction may soon produce empirical results to meet medical classification standards, Tuell said, as psychologists have found evidence of a brain adaptation in teens who compulsively play games and use the internet.

“It’s not a choice, it’s an actual disorder and a disease,” said Danny. “People who joke about it not being serious enough to be super official, it hurts me personally.”

   

 

EU Agency Says Iran Likely to Step Up Cyberespionage

Iran is likely to expand its cyberespionage activities as its relations with Western powers worsen, the European Union digital security agency said Monday.

Iranian hackers are behind several cyberattacks and online disinformation campaigns in recent years as the country tries to strengthen its clout in the Middle East and beyond, a Reuters Special Report published in November found.

This month the European Union imposed its first sanctions on Iran since world powers agreed to a 2015 nuclear deal with Tehran, in a reaction to Iran’s ballistic missile tests and assassination plots on European soil.

“Newly imposed sanctions on Iran are likely to push the country to intensify state-sponsored cyber threat activities in pursuit of its geopolitical and strategic objectives at a regional level,” the European Union Agency for Network and Information Security (ENISA) said in a report.

A senior Iranian official rejected the report, saying “these are all part of a psychological war launched by the United States and its allies against Iran.”

ENISA lists state-sponsored hackers as among the highest threats to the bloc’s digital security.

It said that China, Russia and Iran are “the three most capable and active cyber actors tied to economic espionage.” Iran, Russia and China have repeatedly denied U.S. allegations that their governments conduct cyberattacks.

A malicious computer worm known as Stuxnet that was used to attack a uranium enrichment facility at Iran’s Natanz underground nuclear site a decade ago is widely believed to have been developed by the United States and Israel.

When Washington imposed sanctions on several Iranians in March 2018 for hacking on behalf of the Iranian government, Iran’s foreign ministry denounced the move as “provocative, illegitimate, and without any justifiable reason.”

In November, the United States indicted two Iranians for launching a major cyberattack using ransomware known as SamSam and sanctioned two others for helping exchange the ransom payments from Bitcoin digital currency into rials.

Cyber activities are expected to increase in coming months, particularly if Iran fails to keep the EU committed to a 2015 landmark nuclear deal, ENISA said.

Southern India Boasts World’s First Fully Solar Powered Airport

Entering or exiting Cochin International airport in India’s southern Kochi city, it is hard to miss the sea of solar panels glinting under the sun on a vast stretch of land on one side of the road and on top of a massive car park. Close by, a huge billboard proclaims the airport’s status as the world’s first airport fully powered by solar energy.

The journey to that title began with a pilot project five years ago as airport authorities searched for ways to minimize ever-growing power bills. 

“We put solar panels on the rooftop of Terminal One, we observed it for a year and we found it is quite good and can be safely scaled up,” said the airport’s managing director, V.J.Kurian.

Now, the energy being produced by the sun-drenched airport’s solar plant meets its needs round the clock. The excess power harnessed by tens of thousands of solar panels during the day is stored in the city’s energy grid. 

“We will produce the entire energy during these morning 10 hours and directly we will use some part of energy,” explained project manager Jerrin John Parakkal. “Excess energy we will bank to grid and then during nighttime we will take it back.”

​UN award

In 2018 Cochin airport won one of the United Nations top environmental awards: Champions of the Earth Award for Entrepreneurial Vision. The project is a testament to India’s ambitions of rapidly scaling up the use of solar power to reduce its carbon emissions and has prompted other airports and infrastructure projects to explore the potential of solar energy.

Kurian, who led the project, recalls that initially there were doubts about the project’s financial viability — the cost of producing one megawatt of power was pegged at $1 million. But the falling price of solar panels in recent years brought down costs and helped make the ambitious project a reality. 

“We get back our investment in less than six years time, which I thought was an excellent investment opportunity and next 25 years is meant for all profit,” Kurian said.

Expanding capacity

To retain the title it received in 2015 as the world’s first fully solar powered airport, the facility has steadily expanded capacity. The more than 29 megawatts currently produced will soon be scaled up to nearly 40 megawatts to meet the needs of ever-growing passenger traffic in a city that is Kerala’s commercial capital and a gateway to tourist destinations. 

The solar panels had been placed on a large tract of unused land set aside for future cargo, but because usable land is the biggest challenge for solar projects, airport authorities have searched for alternatives. They found available space on top of the airport’s car park and a 2-kilometer canal.

Airport authorities estimate that the elimination of carbon emissions over 25 years would be equal to planting 3 million trees. And to make the green project even greener, organic vegetables are being grown under the solar panels and on spare land on the side. About 60 tons were produced last year and were sold to airport staff.

Interest in solar grows

The project has prompted interest from other airports in India and in some African countries, which are also eyeing the potential of solar power. 

“We have signed an MOU (memorandum of understanding) with the government of Ghana. We have had a team from Liberia who were interested in us helping them to put up solar panels specially in the airport sector,” Kurian said.

The Cochin airport is being seen as a model of how from household rooftops to big infrastructure projects, sunny India is increasingly turning to solar power. 

“They have a demonstration effect also. So many people walk through the airport. If they get to know that solar energy is being utilized on such a scale, that means it is a viable solution,” said Amit Kumar, a solar energy expert with the Energy and Resources Institute in New Delhi.

India’s massive rail sector is also turning to solar energy. Solar panels are being placed on top of some train coaches. A rail station in the northeastern city of Guwahati has begun generating enough solar power to meet its needs. The government is also exploring how highways could be lighted with solar lights.

India’s target of increasing its solar capacity to 100,000 megawatts by 2022 has attracted big investments in the sector. Japan’s SoftBank has promised to invest $20 billion in Indian solar projects, and some of the world’s largest solar parks are being built in the country. That has raised hopes that India will be able to meet its commitment of reducing its greenhouse gas emissions about 35 percent below 2005 levels by 2030.

However experts warn that the imposition of import duties last year on solar panels from China and Malaysia amid a push to increase indigenous manufacturing has affected the momentum of growth.

“It is moving fast, but in recent times there have been some hiccups (disruptions). I would say it is moving towards its target, at the moment a bit slowly,” Kumar said.

Southern Indian city of Kochi Boasts World’s First Fully Solar Powered Airport

India’s southern Kochi city in Kerala state is among the world’s most innovative airports, completely powered by solar energy. Winner of the United Nations Champions of the Earth Award for Entrepreneurial Vision in 2018, the project is testimony to India’s ambitions of rapidly scaling up the use of solar power to reduce its carbon emissions. Anjana Pasricha has this report.

Seattle’s Bullitt Center: A Green Building Inspiring Visitors

Called the “greenest office building in the world,” the Bullitt Center in Seattle, Washington, generates its own electricity and its own water, collected from rain falling on the roof. Opened on Earth Day in 2013, the Bullitt Center has been nicknamed a “Living Building.” Natasha Mozgovaya visited the green building to see for herself what makes it so unusual. Anna Rice narrates her report.

Commission: Put People First in Drive to Automate Jobs

The world of work is going through a major transformation. Technological advances are creating new jobs and at the same time leaving many people behind as their skills are no longer needed. A new study by the International Labor Organization’s Global Commission on the Future of Work addresses the many uncertainties arising from this new reality.

The International Labor Organization agrees artificial intelligence, automation and robotics will lead to job losses, as people’s skills become obsolete. But it says these same technological advances, along with the greening of economies also will create millions of new jobs.

Change is coming

The co-chair of the ILO Global Commission on the Future of Work, South African President Cyril Ramaphosa, says these advances offer many opportunities. But he warns people must harness the new technologies for the world of work and not be allowed to control the future shape of work.

“In the 20th century, we established that labor is not a commodity. In the 21st century, we must also ensure that labor is not a robot. We propose a human in command type of approach ensuring that technology frees workers and improves work rather than reducing their control,” he said.

Ramaphosa says change is inevitable and will happen whether people like it or not.

“We believe that we would rather be ahead of the curve rather than behind it and get the developments that are unfolding to shape us and to lead us. We need to be ahead so that we can shape the type of world of work that we want to see,” he said.

Human-centered conversation

In its study, the 27-member commission has adopted a human-centered approach. At this time of unprecedented change, ILO Director-General Guy Ryder says having people at the heart of this debate is critical for achieving a decent future of work.

“I think people, families, countries around the world are indeed grappling with the challenges and the opportunities of transformative change at work and the ambition of our commission … is, in a very concise and a very clear, and I think above all an action oriented way to try to set out a road map of how we can indeed seize the opportunities and deal satisfactorily with those challenges,” Ryder said.

Ten recommendations

After 15 months of work, the commission has come up with 10 recommendations for attaining decent and sustainable work. They include a call for a universal labor guarantee to protect workers’ rights, an adequate living wage and a safe workplace.

The commission proposes social protection measures from birth to old age. It says technological change must be managed to boost decent work. It says the gender gap should be closed and equality achieved in the workplace.

Ryder says the report puts a heavy emphasis on life-long learning and the renewal of skills throughout one’s working life.

“With the rapidity of change being what it is at work today,” he said, “it is simply not realistic to believe that the skills that we acquire at the beginning of our lives in our education, what we tend to think of as a period of our education will serve us throughout a working life. I mean, the shelf life of skills acquired at the beginning is a lot shorter than working life is going to be.”

Ryder notes the future number of jobs or the future of employment will not be determined alone by the autonomous forward march of technology. He says that will depend on the choices of policymakers.

The commission study indicates it is reasonable to assume that humans and robots will be able to live in harmony with one another — if humans are put in control of the forward application of technology.

Microsoft’s Bing Blocked in China for Two Days

Chinese internet users lost access to Microsoft’s Bing search engine for two days, setting off grumbling about the ruling Communist Party’s increasingly tight online censorship.

Microsoft Corp. said Friday that access had been restored. A brief statement gave no reason for the disruption or other details.

Comments on social media had accused regulators of choking off access to information. Others complained they were forced to use Chinese search engines they say deliver poor results.

“Why can’t we choose what we want to use?” said a comment signed Aurelito on the Sina Weibo microblog service.

Government censorship

Bing complied with government censorship rules by excluding foreign websites that are blocked by Chinese filters from search results. But President Xi Jinping’s government has steadily tightened control over online activity.

The agency that enforces online censorship, the Cyberspace Administration of China, didn’t respond to questions sent by fax.

China has by far the biggest population of internet users, with some 800 million people online, according to government data.

Foreign sites blocked

The Communist Party encourages internet use for business and education but blocks access to foreign websites run by news organizations, human rights and Tibet activists and others deemed subversive.

Since coming to power in 2012, Xi has promoted the notion of “internet sovereignty,” or the right of Beijing and other governments to dictate what their publics can do and see online.

Chinese filters block access to global social media including Twitter, Facebook and YouTube. Officials argue such services operating beyond their control pose a threat to national security.

Xi’s government also has tightened controls on use of virtual private network technology that can evade its filters.

Alphabet Inc.’s Google unit operated a search engine in China until 2010 that excluded blocked sites from results. The company closed that after hacking attacks aimed at stealing Google’s source code and breaking into email accounts were traced to China.

That has helped Chinese competitors such as search engine Baidu.com to flourish. But Baidu has been hit by repeated complaints that too many search results are irrelevant or are paid advertising.

Few Responsible for Most Twitter Fakery, Study Finds

A tiny fraction of Twitter users spread the vast majority of fake news in 2016, with conservatives and older people sharing misinformation more, a new study finds. 

 

Scientists examined more than 16,000 U.S. Twitter accounts and found that 16 of them — less than one-tenth of 1 percent — tweeted out nearly 80 percent of the misinformation masquerading as news, according to a study Thursday in the journal Science. About 99 percent of the Twitter users spread virtually no fake information in the most heated part of the election year, said study co-author David Lazer, a Northeastern University political and computer science professor. 

Spreading fake information “is taking place in a very seamy but small corner of Twitter,” Lazer said. 

 

Lazer said misinformation “super sharers” flood Twitter: an average of 308 pieces of fakery each between Aug. 1 and Dec. 6 in 2016.  

  

And it’s not just that few people are spreading it — few people are reading it, Lazer said. 

 

“The vast majority of people are exposed to very little fake news despite the fact that there’s a concerted effort to push it into the system,” Lazer said. 

 

The researchers found the 16,442 accounts they analyzed by starting with a random pool of voter records, matching names to Twitter users and then screening out accounts that appeared to not be controlled by real people. 

 

Their conclusions are similar to those of a study released earlier this month that looked at the spread of false information on Facebook. It also found that few people shared fakery, but those who did were more likely to be over 65 and conservatives. 

​Boost to credibility

 

That makes this study more believable, because two groups of researchers using different social media platforms, measuring political affiliation differently and with different panels of users came to the same conclusion, said Yonchai Benkler, co-director of Harvard Law School’s center on the internet and society. He wasn’t part of either study but praised them, saying they should reduce misguided postelection panic about how “out-of-control technological processes had rendered us as a society incapable of telling truth from fiction.” 

 

Experts say a recent showdown between Kentucky Catholic school students and a Native American elder at the Lincoln Memorial seemed to be stoked by a single, now-closed Twitter account. Lazer said the account fit some characteristics of super sharers from his study but it was more left-leaning, which didn’t match the study. 

 

Unlike the earlier Facebook study, Lazer didn’t interview the people but ranked people’s politics based on what they read and shared on Twitter. 

 

The researchers used several different sources of domains for false information masquerading as news — not individual stories but overall sites — from lists compiled by other academics and BuzzFeed. While five outside experts praised the study, Kathleen Hall Jamieson, head of the public policy center at the University of Pennsylvania, found several problems, especially with how they determined fake information sites. 

 

Lazer’s team found that among people they categorized as left-leaning and centrists, less than 5 percent shared any fake information. Among those they determined were right-leaning, 11 percent of accounts shared misinformation masquerading as news. For those on the extreme right, it was 21 percent. 

 

This study shows “most of us aren’t too bad at circulating information, but some of us are determined propagandists who are trying to manipulate the public sphere,” said Texas A&M University’s Jennifer Mercieca, a historian of political rhetoric who wasn’t part of the study. 

Chefs, Truck Drivers Beware: AI Is Coming for Your Jobs

Robots aren’t replacing everyone, but a quarter of U.S. jobs will be severely disrupted as artificial intelligence accelerates the automation of existing work, according to a new Brookings Institution report.

The report, published Thursday, says roughly 36 million Americans hold jobs with “high exposure” to automation — meaning at least 70 percent of their tasks could soon be performed by machines using current technology. Among those most likely to be affected are cooks, waiters and others in food services; short-haul truck drivers; and clerical office workers.

“That population is going to need to upskill, reskill or change jobs fast,” said Mark Muro, a senior fellow at Brookings and lead author of the report.

Muro said the timeline for the changes could be “a few years or it could be two decades.” But it’s likely that automation will happen more swiftly during the next economic downturn. Businesses are typically eager to implement cost-cutting technology as they lay off workers.

Some economic studies have found similar shifts toward automating production happened in the early part of previous recessions — and may have contributed to the “jobless recovery” that followed the 2008 financial crisis.

But with new advances in artificial intelligence, it’s not just industrial and warehouse robots that will alter the American workforce. Self-checkout kiosks and computerized hotel concierges will do their part.

Most jobs will change somewhat as machines take over routine tasks, but a majority of U.S. workers will be able to adapt to that shift without being displaced.

The changes will hit hardest in smaller cities, especially those in the heartland and Rust Belt and in states like Indiana and Kentucky, according to the report by the Washington think tank. They will also disproportionately affect the younger workers who dominate food services and other industries at highest risk for automation.

Some chain restaurants have already shifted to self-ordering machines; a handful have experimented with robot-assisted kitchens.

Google this year is piloting the use of its digital voice assistant at hotel lobbies to instantly interpret conversations across a few dozen languages. Autonomous vehicles could replace short-haul delivery drivers. Walmart and other retailers are preparing to open cashier-less stores powered by in-store sensors or cameras with facial recognition technology.

“Restaurants will be able to get along with significantly reduced workforces,” Muro said. “In the hotel industry, instead of five people manning a desk to greet people, there’s one and people basically serve themselves.”

Many economists find that automation has an overall positive effect on the labor market, said Matias Cortes, an assistant professor at York University in Toronto who was not involved with the Brookings report. It can create economic growth, reduce prices and increase demand while also creating new jobs that make up for those that disappear.

But Cortes said there’s no doubt there are “clear winners and losers.” In the recent past, those hardest hit were men with low levels of education who dominated manufacturing and other blue-collar jobs, and women with intermediate levels of education who dominated clerical and administrative positions.

In the future, the class of workers affected by automation could grow as machines become more intelligent. The Brookings report analyzed each occupation’s automation potential based on research by the McKinsey management consulting firm. Those jobs that remain largely unscathed will be those requiring not just advanced education, but also interpersonal skills and emotional intelligence.

“These high-paying jobs require a lot of creativity and problem-solving,” Cortes said. “That’s going to be difficult for new technologies to replace.”