Category Archives: Technology

silicon valley & technology news

Twitter Deletes Tweet by Donald Trump Jr, Limits His Account

Twitter has limited Donald Trump Jr.’s account and deleted one of his tweets for violating Twitter’s COVID-19 misinformation policies.  The tweet, posted on Monday, had what Twitter termed a misleading video on the anti-malarial drug hydroxychloroquine.  An adviser to Trump Jr., Andrew Surabian, tweeted an angry response, in which he said that Trump Jr.’s account had been suspended, adding that “big tech is the biggest threat to free expression in America.”  He added in a statement to Business Insider that Twitter’s action is evidence that “the company is committing election interference to stifle Republican votes.”BREAKING: @Twitter & @jack have suspended @DonaldJTrumpJr for posting a viral video of medical doctors talking about Hydroxychloroquine.Big Tech is the biggest threat to free expression in America today & they’re continuing to engage in open election interference – full stop. pic.twitter.com/7dJbauq43O— Andrew Surabian (@Surabees) July 28, 2020A Twitter spokesman said that the account was not suspended, and instead “Twitter required the tweet to be deleted because it violated our rules” and they merely limited “some account functionality for 12 hours.”  Under limited account functionality, Trump Jr.’s account remains visible and he is able to browse Twitter, but during the 12 hours he is not able to tweet, retweet, or like anything on the micro-blogging platform.

Technology Works Behind the Scenes to Keep US Mail-in Voting Secure

It’s going to be a record year for voting by mail in the U.S. election and that has raised security concerns about each step of the process.  
 
But election officials say they have systems in place to make voting by mail a success even as health concerns about voting during the COVID-19 pandemic is pushing states to expand their current vote-by-mail options.
 
“Somewhere between 90 million and 105 million ballots might come through the mail,” said Eddie Perez, global director of technology development at the OSET Institute, a nonprofit election technology organization. “If what we’re seeing in other primary elections is any guide, it’s probably safe to estimate that somewhere between 65% and 75% of all ballots cast in the November election might come by mail.”
“That’s a very, very significant volume of mail,” he added.
 
To get an idea of how significant, the share of voters who cast ballots via mail-in methods increased nearly threefold between 1996 and 2016 – from 7.8% to nearly 21%, according to a Pew Research Center analysis of the Census Bureau’s voter supplement data. Of course, the total number of voters in each election wasn’t the same, and isn’t known for 2020, so the comparison is imprecise. But the leap from nearly 21% to 75% or even 65% of all votes coming by mail is significant.
 
Numerous logistical and security challenges must be met to make sure voting by mail goes smoothly. Of particular concern is the security of states’ voter registration databases, which could be a rich target for hackers.  
 
Still, election experts say that the mail-in voting process has checks throughout, enhanced by technology and election software, starting with the ballot sent to the voter.  
 
“Sometimes you hear talk as if blank ballots are simply being sent out into the world almost willy-nilly without control,” Perez said. “And that’s simply not the case. There’s always a tight association between a voter whose eligibility has already been verified and the step of actually sending that voter a ballot.”  Sorry, but your browser cannot support embedded video of this type, you can
download this video to view it offline.Download File360p | 7 MB480p | 11 MB540p | 15 MB720p | 28 MB1080p | 50 MBOriginal | 67 MB Embed” />Copy Download AudioRunning digital traps
 
Once the voter mails in or drops off the ballot, the county’s voting software system goes to work. Digital scanners take images of the ballot envelope to make sure the voter’s signature on the outside matches the one the county has on file. Barcoded information on the ballots is scanned and cross-referenced with the voter registration record.  
 
“The county always knows who has been issued a ballot, is that indeed an eligible voter, is every single ballot received coming from an eligible voter,” Perez said. “Once those traps have been run, there’s a critical process verifying that the ballot and the voter’s name on the ballot actually came from the voter.”  
 
A digital scanner scans the ballots and counting begins. Any anomaly – a missing or wrong signature, a stray mark – is sent to a team to review.   
 
Neal Kelley is the registrar of voters for Orange County, California. He expects to start processing mailed-in ballots 30 days before the official election day.  
 
“There’s multiple times those ballots run through that automation because it’s like a factory floor,” he said. “It’s quality control standards, because we have to look at the signature more closely.”  
 
Voters can track their ballot’s progress, much like the way they can track a package being delivered – via text messages or a ballot tracking app, Kelley said.  
 
“It actually gives you more data than your Amazon package,” he said. FILE – Mail-in ballots for the 2016 U.S. general election are seen at the Salt Lake County Government Center, in Salt Lake City, Utah, Nov. 1, 2016.Uncounted mail-in ballots
 
But voting by mail isn’t a panacea. Not all who vote get their ballots counted. In California’s March 2020 primary, about 100,000 mail-in ballots – about 1.5% of the 7 million turned in – did not get counted, according to the Associated Press.
 
Common problems with mail-in ballots include those mailed too late, voters failing to sign ballot envelopes and voters’ signatures not matching the ones the county has on file.  
 
Reforms around the country have addressed these problems. This year, California has extended the window for when mail ballots need to arrive to be counted: 17 days after Election Day. If there is a problem with a ballot, such as problem matching the ballot’s signature with the one on file, counties must contact voters to see if they can fix the problem.  
 
But even with those reforms, Kim Alexander, president and founder of the California Voter Foundation, said she worries about one group – young and new voters.  
 
“They have three strikes against them,” she said. “They are unfamiliar with voting. They are not very familiar with how the U.S. Postal Service works. And they’re not used to making a signature. They don’t write checks. They don’t sign checks. So you put all those three together, and it means we have a lot of outreach and education work.”
 
That’s what election officials are doing now, racing the clock, checking voter registrations, sending mailers to get the word out about how to vote by mail.  
 
Not everything will go smoothly, they say, and the public may have to be patient. Election results may not be known for weeks, perhaps not until early December.  
 

Google Employees to Work from Home Until 2021

Google employees will work from home until summer 2021 due to COVID-19 concerns, the company announced Monday.The decision affects almost 200,000 employees worldwide, including full-time and contract workers, making Google the first large U.S. company to keep its employees working remotely for over a year.The company stated earlier that most of its employees would work from home for the rest of 2020.The choice to extend remote work into next year could cause other businesses to announce similar plans.Google Chief Executive Officer Sundar Pichai made the choice after debating options with an internal group of executives. According to someone familiar with the situation, Pichai’s decision was influenced by employees with children, many of whom are facing the possibility of online school this year.”To give employees the ability to plan ahead, we’ll be extending our global voluntary work-from-home option through June 30, 2021, for roles that don’t need to be in the office,” Pichai told employees in a memo. “I hope this will offer the flexibility you need to balance work with taking care of yourselves and your loved ones over the next 12 months.” 

Twitter, Facebook Become Targets in Trump and Biden Ads

Social media has become the target of a dueling attack ad campaign being waged online by the sitting president and his election rival. They’re shooting the messenger while giving it lots of money.
President Donald Trump has bought hundreds of messages on Facebook to accuse its competitor, Twitter, of trying to stifle his voice and influence the November election.
Democratic challenger Joe Biden has spent thousands of dollars advertising on Facebook with a message of his own: In dozens of ads on the platform, he’s asked supporters to sign a petition calling on Facebook to remove inaccurate statements, specifically those from Trump.  
The major social media companies are navigating a political minefield as they try to minimize domestic misinformation and rein in foreign actors from manipulating their sites as they did in the last U.S. presidential election. Their new actions — or in some cases, lack of action — have triggered explosive, partisan responses, ending their glory days as self-described neutral platforms.  
Even as the two presidential campaigns dump millions of dollars every week into Facebook and Google ads that boost their exposure, both are also using online ads to criticize the tech platforms for their policies. Trump is accusing Twitter and Snapchat of interfering in this year’s election. Biden has sent multiple letters to Facebook and attacked the company for policies that allow politicians, Trump specifically, to freely make false claims on its site. Biden is paying Facebook handsomely to show ads that accuse Facebook of posing a “threat” to democracy.
Meantime Trump is paying Facebook to run ads trashing the medium he uses like none other, Twitter.
“Twitter is interfering in the 2020 Election by attempting to SILENCE your President,” claimed one of nearly 600 ads Trump’s campaign placed on Facebook.
It’s “a huge departure from 2016,” said Emerson Brooking, a fellow at the Atlantic Council’s Digital Forensic Research Lab, a Washington think-tank. “If you were leading the Trump or Clinton campaign, you weren’t writing letters to Facebook all day long. It wasn’t so much a central campaign issue. Now it seems like it very much is.”  
Americans, after all, are on high alert about the platforms’ policies after discovering that Russian trolls posted divisive messages, created fake political events and even used rubles to buy Facebook ads intended for U.S. audiences in the 2016 election. Research already shows the Kremlin is at it again.  
Since the last presidential election, Facebook and Twitter  have banned voting-related misinformation and vowed to identify and shut down inauthentic networks of accounts run by domestic or foreign troublemakers. Before this year’s election, Twitter banned political ads altogether, a decision a company spokesman told the AP it stands behind. And Facebook, along with Google, began disclosing campaign ad spending while banning non-Americans from buying U.S. political ads.  
Facebook didn’t comment for this story.  
But calls to deflate Big Tech’s ballooning power have only grown louder from both Democrats and Republicans, even though the two parties are targeting different companies for different reasons to rally supporters.  
Those politics will no doubt be on full display Wednesday, when four big tech CEOs, Facebook’s Mark Zuckerberg, Amazon’s Jeff Bezos, Google’s Sundar Pichai and Apple’s Tim Cook, testify to a House Judiciary Committee panel as part of a congressional investigation into the tech industry’s dominance.
Biden has focused on Facebook, with a #MoveFastFixIt campaign that admonishes Facebook for not doing enough to protect users from foreign meddling or being duped by falsehoods, particularly those spread by Trump about mail-in voting.
His campaign just last month spent nearly $10,000 to run ads scolding the company on its own platform.  
“We could lie to you, but we won’t,” says one of Biden’s ads. “Donald Trump and his Republican allies, on the other hand, spend MILLIONS on Facebook ads like this one that spread dangerous misinformation about everything from how to vote to the legitimacy of our democratic process.”
Despite criticizing Facebook, Biden’s campaign said it’s still purchasing millions of dollars in Facebook ads because it’s one of the few ways to counter Trump’s false posts — since Facebook won’t fact check him.  
The ads are also a cheap and effective way for the campaigns to rally supporters who are unhappy with the platforms, said Kathleen Searles, a Louisiana State University political communications professor.
“We do know that anger can be very motivating — it motivates them to get their name on an email list, or donate $20,” Searles said. “What better way to get people angry than a faceless platform?”
While Biden has focused on Facebook, Trump has honed in on Twitter, and occasionally Snapchat, with his campaign running online ads that accuse both companies of “interfering” in the election.
 
Twitter became a Trump campaign target after the company rolled out its first fact check of his inaccurate tweet about voting in late May. Twitter has since applied similar labels to five other Trump tweets, including two that called mail-in ballots “fraudulent” and predicted that “mail boxes will be robbed” if voting doesn’t take place in person.
Trump responded by signing a largely symbolic executive order challenging Section 230 of the Communications Decency Act, which provides protections from lawsuits for internet companies that have served as a bedrock for unfettered speech online.
“It’s preposterous that Silicon Valley, the bastion of diversity and liberalism, is terrified of intellectual diversity and conservative voices,” Trump deputy national press secretary Ken Farnaso said in a statement.  
Republican leaders have since joined in railing against Twitter.  
This month, Rep. Jim Jordan, a firebrand conservative from Ohio, demanded Twitter hand over a full accounting, including emails, of how it decided to fact check the president. Saying “big tech is out of control,” Republican Sen. Ted Cruz joined dozens of conservative media outlets, Trump staffers and politicians who waged a two-day campaign last month urging their Twitter followers to ditch the platform and join Parler, a social media app that does not moderate its content as closely.  
Facebook could be next for a face-off with the president and his allies now that the company has vowed to label any posts — Trump’s included — that violate its rules against voting misinformation or hate speech. Facebook has yet to take such action, though.
“Social media censorship is going to be a very potent campaign issue,” Brooking said. “And there’s going to be incentive from a number of folks running for office in 2020 to push the envelope still further, to try to invite more and more social media moderation because they see it as a potent political stunt.” 

Australian Regulator Sues Google Over Expanded Personal Data Use

Australia’s competition regulator has launched court proceedings against Alphabet’s Google for allegedly misleading consumers about the expanded use of personal data for targeted advertising.The case by the Australian Competition and Consumer Commission (ACCC) in Federal Court said Google did not explicitly get consent nor properly inform consumers about a 2016 move to combine personal information in Google accounts with activities on non-Google websites that use its technology.The regulator said this practice allowed the Alphabet Inc unit to link the names and other ways to identify consumers with their behavior elsewhere on the internet.Google did not immediately respond to a request for comment.The move by the ACCC comes amid heightened attention in much of the world on data privacy. U.S. and European lawmakers have recently stepped up their focus on how tech companies treat user data because of privacy concerns.”We are taking this action because we consider Google misled Australian consumers about what it planned to do with large amounts of their personal information, including internet activity on websites not connected to Google,” ACCC Chairman Rod Sims said in a statement.The regulator alleges Google used the combined data to boost targeted advertising – a key source of income – and that it did not make clear to consumers about changes in its privacy policy.The regulator did not say what it wanted the court to do, adding that it has filed the claim on a “confidential basis pending claims by Google.”
 

US Intelligence Official Warns of Foreign Interference in US Elections

The director of the U.S. National Counterintelligence and Security Center has warned that Russia, China, Iran and other countries are meddling in U.S. political campaigns as the November 3 general election draws closer.“We see our adversaries seeking to compromise the private communications of U.S. political campaigns, candidates and other political targets,” William Evanina said Friday in a statement.Evanina said that while the United States “is primarily concerned with China, Russia and Iran,” other countries and “nonstate actors” could also try to “harm our electoral process.”US Cybersecurity Experts See Recent Spike in Chinese Digital Espionage The report said it was ‘one of the broadest campaigns by a Chinese cyber espionage actor we have observed in recent years” China is trying to influence the “policy environment” in the U.S. with the intent of affecting the presidential race between President Donald Trump and presumptive Democratic presidential nominee Joe Biden, Evanina said.He said “internet trolls and other proxies” are among a variety of disinformation campaigns Russia is using to “undermine confidence in our democratic process.”Iran is also spreading disinformation online and via social media in an attempt to “undermine U.S. democratic institutions and divide the country in advance of the elections,” he added.Evanina said the U.S. intelligence community would continue to watch for “malicious cyber actors” and touted the robust security of state election systems in the U.S. that make it “extraordinarily difficult for foreign adversaries to broadly disrupt or change vote tallies without detection.”He called on the American people to help ensure an orderly election by consuming information with a “critical eye” and by practicing “good cyber hygiene and media literacy.” The NCSC director also urged citizens to report suspicious activity to authorities.VOA’s Jeff Seldin contributed to this report.

Advisers Propose Pentagon Create Service Academy for High Tech

Google’s former CEO is working with a former U.S. Defense Department official to create an online program that would train Americans to code for the government, as first reported by Former CEO of Google, Eric Schmidt, listens during a session at the World Economic Forum in Davos, Switzerland, Jan. 28, 2011.Like other service academies, students would not pay tuition or room and board, but would be required to serve in the government after completing their degree.Former Google CEO Eric Schmidt is NSCAI’s chairman. The commission was established in 2018 to advise the DOD on the development of artificial intelligence for use in the military.Former Deputy Secretary of Defense Robert Work, who served Presidents Barack Obama and Donald Trump in that position from 2014 to 2017, is vice chairman of NSCAI.“The United States government must fundamentally reimagine the way it recruits and builds a digital workforce,” a memo from NSCAI’s July meeting said. It noted that the academy’s creation would be one aspect of a wider plan to enhance technological efforts in the U.S. military.“The United States Digital Service Academy’s mission is to develop, educate, train and inspire digital technology leaders and innovators and imbue them with the highest ideals of duty, honor and service to the United States of America in order to prepare them to lead in service to our nation,” the memo states.It is unclear if DOD would consider the proposal or how long it would take to start a new program.According to a New York Times report analyzing Schmidt’s work since he left Google, “few” of his proposals to the Pentagon have been adopted. Since stepping down as Google’s CEO, Schmidt has taken board positions on two committees that advise the DOD on technology, specifically the use of artificial intelligence.At the request of then-Secretary of Defense Ash Carter, Schmidt agreed to serve as the head of the Defense Innovation Board in 2016 — another civilian board that advises the secretary of defense.

Twitter Will Suspend Accounts Tweeting About Conspiracy Theory Group QAnon

Twitter Inc said on Tuesday it would permanently suspend accounts that violate its policies while tweeting about QAnon, a fringe group that claims “deep-state” traitors are plotting against President Donald Trump. Twitter, which announced the change on its Twitter Safety page, said it would not serve content and accounts associated with QAnon in trends and recommendations, and would block URLs associated with the group from being shared on the platform. The suspension, which will be rolled out this week, is expected to impact about 150,000 accounts globally, Twitter said. It said that more than 7,000 accounts have been removed in the last several weeks for violating the company’s rules against spam, platform manipulation and ban evasion. The suspensions will be applied to accounts “engaged in violations of our multi-account policy, coordinating abuse around individual victims, or are attempting to evade a previous suspension — something we’ve seen more of in recent weeks,” Twitter said. Last year, the FBI issued a warning about “conspiracy theory-driven domestic extremists” and designated QAnon as a potential domestic extremist threat. QAnon also claims Democrats are behind international crime rings. 

Twitter: Hack Hit 130 Accounts; Company ‘Embarrassed’

Twitter says the hack that compromised the accounts of some of its most high-profile users targeted 130 people. The hackers were able to reset the passwords of 45 of those accounts.  
 
The San Francisco-based company said in a blog post Saturday that for up to eight of these accounts the attackers also downloaded the account’s information through the “Your Twitter Data” tool. None of the eight were verified accounts, Twitter said, adding that it is contacting the owners of the affected accounts.  
“We’re embarrassed, we’re disappointed, and more than anything, we’re sorry. We know that we must work to regain your trust, and we will support all efforts to bring the perpetrators to justice,” Twitter said in the blog post.  
 
The July 17 attack broke into the Twitter accounts of world leaders, celebrities and tech moguls in one of the most high-profile security breaches in recent years. The attackers sent out tweets from the accounts of the public figures, offering to send $2,000 for every $1,000 sent to an anonymous Bitcoin address.
 
It highlighted a major flaw with the service millions of people have come to rely on as an essential communications tool.
 
Allison Nixon, chief research officer at cybersecurity firm 221B said in an email Sunday that the people behind the attack appear to have come from the “OG” community, a group interested in original, short Twitter handles such as @a, @b or @c, for instance.  
 
“Based upon what we have seen, the motivation for the most recent Twitter attack is similar to previous incidents we have observed in the OG community — a combination of financial incentive, technical bragging rights, challenge, and disruption,” Nixon wrote.
 
“The OG community is not known to be tied to any nation state. Rather they are a disorganized crime community with a basic skillset and are a loosely organized group of serial fraudsters.”
 
While this attack did not appear go further than the Bitcoin ruse — at least for now — it raises questions about Twitter’s ability to secure its service against election interference and misinformation ahead of the U.S. presidential election.  
 
“Entire markets and potentially elections may be manipulated or altered in this way,” Nixon said. “Victims of account takeovers generally do not know that the fraud has occurred, and generally cannot take security precautions to prevent it.”
 

Police Make Arrest in Killing of Tech CEO Found Dismembered

A person is in custody in connection with the killing of a 33-year-old tech entrepreneur found dismembered inside his luxury Manhattan condo.
A law enforcement official said Friday the person in custody has been working as Fahim Saleh’s personal assistant.
Saleh was found at around 3:30 p.m. Tuesday inside his luxury seventh floor apartment on the Lower East Side.  
He was found dead in a gruesome scene Tuesday afternoon. Saleh was the CEO of a ride-hailing motorcycle startup called Gokada that began operating in Nigeria in 2018. Authorities say a relative called police after going to check on Saleh and making the gruesome discovery.
Investigators had recovered security video showing Saleh exiting an elevator that leads directly into the full-floor, two-bedroom apartment earlier Tuesday afternoon, closely followed by a masked person dressed entirely in black according to another law enforcement official who was briefed on the case.
 
It also shows a struggle between the two that ensued at the entrance to the apartment, said the official, who wasn’t authorized to discuss the investigation and spoke on the condition of anonymity.
Police believe that the relative may have interrupted the intruder before that person fled out a back exit.
The medical examiner ruled the death a homicide after an autopsy found the cause of death was multiple stab wounds to the body.
Saleh’s LinkedIn biography described him as a self-taught businessman who founded Gokada, building on his experience of first “seeing an opportunity in his parent’s native country of Bangladesh” and starting that country’s largest ride-sharing company. It said he also invested in a similar venture in Colombia.  
Investigators had been exploring whether the killing could have been related to Saleh’s business dealings.  
Apartments in the 10-story building where Saleh’s remains were found sell for more than $2 million. The building was completed in 2017 as part of a wave of gentrification in the neighborhood.

Google Offers Scholarships for Certificate Programs

Google, the behemoth technology company that has become a verb for online search, is offering financial aid to students who take their certificate programs in data analysis, project management and user experience.Calling it “a digital jobs program to help America’s economic recovery,” the offering comes during record-high joblessness in the U.S. because of quarantines and shutdowns implemented to help stop the spread of COVID-19, the disease caused by the new coronavirus.  “College degrees are out of reach for many Americans, and you shouldn’t need a college diploma to have economic security,” wrote Kent Walker, senior vice president of global affairs at Google, in a blogpost.In addition to workplaces, many college and university campuses shut down in March because of the coronavirus pandemic. While 60% of campuses say they will hold classes in person this fall, 9% say they will be online only, and 24% say they will offer a hybrid of online and in-person classes.  “We need new, accessible job-training solutions – from enhanced vocational programs to online education – to help America recover and rebuild,” Walker wrote.Google considers the certificates equivalent to a four-year degree, but they take only six months to complete. No college degree is required.  The courses normally cost $49 a month, but the company stated that it will make available 100,000 need-based scholarships, funded by Google.The certificates teach proficiency in data analysis, project management and user experience design.  Data analysts “prepare, process, and analyze data for key insights,” Google stated. The certificate helps learners navigate “the data lifecycle using tools and platforms to process, analyze, visualize and gain insights from data.” The median average wage for data analysts is $66,000, it stated.  Project managers “are responsible for planning and overseeing projects to ensure they are completed efficiently with maximum quality and value added to the business.” Google’s certificate adds “insight into agile project management.” The median average wage is $93,000, according to Google.  User experience – or UX designers – “make technology easier and more enjoyable to use. They create or refine products and interfaces to make them useful, usable, and accessible to users,” the company’s announcement stated. Those certificates include lessons in design, wireframes and prototypes. The median annual wage for UX designers is about $75,000, Google said.The studies will be hosted on Coursera, an online learning platform founded by Daphne Koller, who studied at Stanford University and University of California-Berkeley, and Andrew Ng, who studied at Massachusetts Institute of Technology and UC-Berkeley. Koller and Ng are professors at Stanford University.Students worldwide, forced into online learning during the COVID-19 pandemic, have lamented the quality of online classes. They point to inadequate internet connectivity and poor delivery of instruction. Educators, too, have complained about being unprepared to teach over the internet.Students Give Online Learning Low MarksMany call on universities to end the semester earlyGoogle did not respond to emails sent by VOA Student Union.

Baseless Wayfair Child-Trafficking Theory Spreads Online

The baseless conspiracy theory took off after an anonymous user posed a bizarre question in an internet chatroom: What if retail giant Wayfair is using pricey storage cabinets to traffic children? Self-proclaimed internet sleuths quickly responded by matching up the names of Wayfair products to those of missing children, producing social media posts that have since overrun Facebook, Instagram and YouTube. The result: A national human trafficking hotline suddenly began taking a number of calls about the imagined Wayfair scheme, stretching its resources. A woman said she posted a video of herself on Facebook to counter false claims that she was missing. One mother’s pleas to Facebook and YouTube to remove a video of her young daughter that was being used to suggest she was a Wayfair victim went unanswered for days.  Wayfair was forced to respond to the accusations in a recent statement: “There is, of course, no truth to these claims.”  Yet internet users continue to weave a complex web around Wayfair’s furniture and decor, spun from falsehoods and conjecture. Social media influencers, fringe online communities and even political candidates have also now seized on the conspiracy theory as evidence of an even grander one, known as QAnon, that centers on the baseless belief that President Donald Trump is waging a secret campaign against enemies in the “deep state” and a child sex trafficking ring. “Conspiracy theorists always managed to spread their theories in the past, but the internet has made this much easier,” said Kathryn Olmsted, a history professor who studies conspiracy theories at University of California, Davis. “If you believe in one, you believe in another. You start collecting them.”  Mentions of Wayfair and “trafficking” have exploded on Facebook and Instagram over the past week. And on TikTok, the hashtags #Wayfairconspiracy and #WayfairGate together amassed nearly 4.5 million views even as several strands of the conspiracy theory have been debunked. Some social media posts pointed to the high cost of the storage cabinets — which sell for about $13,000 each — as suspect. Wayfair, however, said the steel structures were priced correctly for industrial use. A pillow listed for $9,999 also fueled suspicion, but was an error, the company said. ‘Why am I mad? Because I’m not missing’Other posts shared thousands of times on Facebook and Twitter connected the name of one of Wayfair’s cabinets, Samiyah, to an outdated missing person report for an Ohio girl named Samiyah Mumin, claiming it was proof that the company is trafficking young girls. A woman who identified herself as Mumin filmed a Facebook video to set the record straight. “Why am I mad? Because I’m not missing,” she said. Mumin did not respond to The Associated Press’ requests for comment. The Ohio Attorney General’s Office confirmed Mumin was found after being reported missing for a four-day period in May 2019 and has not been reported missing since.  A Maryland boy who briefly went missing in April also was identified by internet conspiracy theorists as a possible Wayfair victim because his last name matched the name of a pillow. He was found in less than 24 hours, with no signs that he had been trafficked or kidnapped, according to the sheriff’s office in St. Mary’s County. The burst of attention for the Wayfair claims also renewed interest in the QAnon conspiracy theory. In recent days, three conservative congressional candidates in Florida, Georgia and California who have expressed support for QAnon have also pushed unfounded allegations about Wayfair on Twitter. Thousands of tweets promoted the QAnon hashtag with claims that Wayfair is trafficking. A network of popular QAnon Facebook groups shared a video with a mashup of claims about human trafficking, including the Wayfair conspiracy theory.  The term QAnon skyrocketed on Instagram and Facebook, receiving more interactions last week than any other week over the last year, according to data from CrowdTangle, which tracks more than 4 million public pages, profiles and accounts. Surge in hotline callsThe attention created by the Wayfair conspiracy theory has, in some cases, been damaging for the very people social media users say they’re trying to help.  An increase in calls prompted by the conspiracy theory is straining the National Human Trafficking Hotline, which provides emergency help to victims. The line was already seeing a surge in requests for emergency shelter assistance because of the coronavirus, said Robert Beiser, of Polaris, a nonprofit organization that runs the hotline. “There’s a very real possibility that if there’s a conspiracy theory that comes out on the internet and it generates thousands of signals into our hotline, that could get in the way for us providing timely service to survivors who are in crisis,” Beiser said.  YouTube video Meanwhile, a YouTube video of a young London girl sitting on a couch to audition for a Wayfair commercial was used by some pro-Trump YouTube accounts to claim that she was a victim in the alleged trafficking scheme.  The video was taken from the girl’s mother’s YouTube account and spread across the internet, said Carleen McCarthy, a senior agent for the talent agency Alphabet Agency, which represents the girl. The agency and the girl’s mother repeatedly flagged the videos to YouTube and Facebook, as they continued to rake in thousands of views online. YouTube removed the video after the AP inquired about it, although new versions remain on the site. Facebook said in a statement that it’s reduced circulation of false claims around the Wayfair conspiracy theory.  One YouTube influencer — who posted a video, viewed 155,000 times, that accused Wayfair of trafficking children through their products — walked back the comments a few days later. “I didn’t really have all the facts for that video, I just kind of made it on impulse because I was so scared,” said Jeremiah Willis in a later video. “I personally have no knowledge, no evidence, nothing.” 
 

US FBI Investigates Massive Twitter Hack 

The U.S. Federal Bureau of Investigation is investigating Wednesday’s major Twitter hack, in which scammers tapped into high-profile accounts to scam users out of over $100,000 in Bitcoin, the agency confirmed Thursday.  “The FBI is investigating the incident involving several Twitter accounts belonging to high profile individuals that occurred on July 15, 2020. At this time, the accounts appear to have been compromised in order to perpetuate cryptocurrency fraud,” said the FBI’s San Francisco division in a statement. “We advise the public not to fall victim to this scam by sending cryptocurrency or money in relation to this incident.”New York Governor Andrew Cuomo said in a statement Thursday that the state’s Department of Financial Services would also conduct a “full investigation into this massive hack.” On Wednesday, hackers targeted accounts from celebrities and politicians, including Jeff Bezos, Joe Biden, Kim Kardashian and Barack Obama, with tweets that promised to send users back double the money they paid to an anonymous Bitcoin address. The hackers received over $100,000 in cryptocurrency off the brazen attack, according to Bitcoin’s public blockchain records.  Twitter called the breach a “coordinated social engineering attack” in which scammers “successfully targeted some of our employees with access to internal systems and tools.”Our investigation is still ongoing but here’s what we know so far:
— Twitter Support (@TwitterSupport) July 16, 2020One notable exception to the hack was U.S. President Donald Trump, whose verified personal and presidential accounts were unaffected Wednesday, which White House press secretary Kayleigh McEnany confirmed in a press briefing Thursday. She said Trump would stay on Twitter despite the attack.”The president will remain on @Twitter” per @PressSec, asked about yesterday’s Twitter hack targeting verified accounts
“His account was secure & not jeopardized” she says, adding White House has been in touch w/Twitter “to keep Twitter secure, the president’s twitter feed”
— Jeff Seldin (@jseldin) July 16, 2020In a thread, Twitter said it had taken “significant steps to limit access to internal systems and tools” as its own investigation continues.Internally, we’ve taken significant steps to limit access to internal systems and tools while our investigation is ongoing. More updates to come as our investigation continues.
— Twitter Support (@TwitterSupport) July 16, 2020Twitter locked down all verified accounts after the news broke, preventing them from tweeting and resetting passwords. The company also removed the fake tweets from compromised accounts and said it would “restore access to the original account owner only when we are certain we can do so securely.”  Twitter’s blue check mark system, which indicates verified accounts, is supposed to show that a user is authentic.   

Russia Accused of Stealing Western Coronavirus Research

U.S., British and Canadian officials accused the Kremlin Thursday of being behind a massive and ongoing cyber hack aimed at stealing from Western pharmaceutical companies and academic institutions doing research into coronavirus vaccines and treatment therapies.
 
In a joint statement, the governments of all three countries said the hacking operation started in February and has been unrelenting since.
 
Britain’s National Cybersecurity Center, part of the country’s eavesdropping agency, GCHQ, issued the statement, which was coordinated with counterparts in the U.S. and Canada. Officials identified the Russian hacking group APT29, also nicknamed Cozy Bear, as being behind the hacks.
 
“APT29 has a long history of targeting governmental, diplomatic, think tank, health care and energy organizations for intelligence gain, so we encourage everyone to take this threat seriously and apply the mitigations issued in the advisory,” Anne Neuberger, cybersecurity director at the U.S.’s National Security Agency, said in a statement.
 
Paul Chichester, the National Cybersecurity Center’s director of operations, said, “We condemn these despicable attacks against those doing vital work to combat the coronavirus pandemic.”  
 
Chichester said the Cozy Bear group “almost certainly operates as part of Russian intelligence services.”  
 
All three Western allies are working to try to protect coronavirus-related research and are issuing new cybersecurity advice to pharmaceutical firms, universities and other research institutes.
 
“We would urge organizations to familiarize themselves with the advice we have published to help defend their networks,” Chichester added.
 
The three Western allies first warned in May that state-backed cyber spies were trying to steal coronavirus data, but they did not at that time identify who was behind the assault. Officials briefed reporters off the record that China, Russia and Iran were involved.
 
Cozy Bear, along with a cyber hacking group called Fancy Bear, have been accused by U.S. officials and private cybersecurity companies of hacking the U.S. Democratic Party in 2016 in the run-up to the presidential election.
 
The accusation about the Kremlin-sponsored cyberattacks came just minutes after Britain’s Foreign Secretary Dominic Raab told lawmakers in the House of Commons that Russia had sought to meddle in last year’s British general election.  
 
Raab said it was “almost certain” that Russia attempted to influence the outcome of the election, after documents detailing Anglo-American free trade talks were “illicitly acquired.”FILE – Britain’s Foreign Secretary Dominic Raab leaves the Foreign and Commonwealth Office in central London, July 1, 2020.The trade documents were placed online and were noticed by Britain’s main opposition Labor Party and used in the election campaign to suggest the Conservatives would sign a post-Brexit trade deal with the U.S. that would be more favorable for U.S. businesses.
 
“On the basis of extensive analysis, the government has concluded that it is almost certain that Russian actors sought to interfere in the 2019 general election through the online amplification of illicitly acquired and leaked government documents,” Raab said.
 
He added, “Sensitive government documents relating to the U.K.-U.S. free trade agreement were illicitly acquired before the 2019 general election and disseminated online via the social media platform Reddit. When these gained no traction, further attempts were made to promote the illicitly acquired material online in the run-up to the general election.”
 
Raab said the British government “reserves the right to respond with appropriate measures in the future” — a sign that London is considering imposing additional sanctions on Russia, adding to those already introduced for Russia’s annexation in 2014 of Ukraine’s Crimea region and for a nerve agent attack in England targeting a Russian defector.
 
Russia’s Foreign Ministry spokesperson Maria Zakharova said Raab’s allegations about election meddling were vague.  
 
“The statement is so foggy and contradictory that it’s practically impossible to understand,” she told reporters in Moscow.FILE – Russian Foreign Ministry spokeswoman Maria Zakharova speaks to the media in Moscow, March 29, 2018.Russian officials deny any involvement by the Russian state in coronavirus cyber hacking, saying Moscow’s own vaccine plans are far advanced and claiming Russia could be the first country to roll out mass immunization.
 
Raab’s accusations Thursday come ahead of the scheduled publication next week of a House of Commons report on alleged Russian interference in the general workings of British democracy. That report was completed in May 2018 but was delayed by the government, despite pressure from opposition parties that it be released ahead of last year’s general election, in which Prime Minister Boris Johnson’s Conservative Party won in a landslide victory.
 
U.S. authorities recently accused Chinese spies of trying to steal vaccine information. FBI Director Chris Wray last week said, “At this very moment, China is working to compromise American health care organizations, pharmaceutical companies, and academic institutions conducting essential COVID-19 research.”
 
British officials say that the ongoing and highly targeted hacking operation by Cozy Bear has focused on facilities known to be working on coronavirus vaccines and treatments to overcome COVID-19, the disease caused by the coronavirus. British-based researchers at the University of Oxford and Imperial College London are believed to be among those targeted.
 
Britain’s spy chiefs say the Russian hackers have been using several techniques to try to gain access to information, including spear-phishing and custom malware.
 
An official Downing Street spokesman said, “The attacks which are taking place against scientists and others doing vital work to combat coronavirus are despicable. Working with our allies, we will call out those who seek to do us harm in cyberspace and hold them to account.”
 
Russian officials announced Thursday that Phase 2 trials of a Russian-made coronavirus vaccine will end on Aug. 3, to be followed immediately by a third phase.
 
“The third phase will not only take place in Russia, but also in a number of other countries,” Kirill Dmitriev, head of the Russian Direct Investment Fund, told reporters during an online press conference.  
 
“We expect to receive regulatory approval to start using the Russian vaccine in August-September,” he added.  
The vaccine was developed by Moscow’s Gamalei Institute of Epidemiology, working with the country’s Ministry of Defense.VOA National Security Correspondent Jeff Seldin contributed to this report.
 

Experts Say Twitter Breach Troubling, Undermines Trust

A breach in Twitter’s security that allowed hackers to break into the accounts of leaders and technology moguls is one of the worst attacks in recent years and may shake trust in a platform politicians and CEOs use to communicate with the public, experts said Thursday.  The ruse discovered Wednesday included bogus tweets from Barack Obama, Joe Biden, Mike Bloomberg and a number of tech billionaires including Amazon CEO Jeff Bezos, Microsoft co-founder Bill Gates and Tesla CEO Elon Musk. Celebrities Kanye West and his wife, Kim Kardashian West, were also hacked.  Hackers used social engineering to target some of Twitter’s employees and then gained access to the high-profile accounts. The attackers sent out tweets from the accounts of the public figures, offering to send $2,000 for every $1,000 sent to an anonymous Bitcoin address.Cybersecurity experts say such a breach could have dire consequences since the attackers were tweeting from verified, globally influential accounts with millions of followers.”If you receive a tweet from a verified account, belonging to a well-known and therefore trusted person, you can no longer assume it’s really from them,” said Michael Gazeley, managing director of cybersecurity firm Network Box.Reacting to the breach, Twitter swiftly deleted the tweets and locked down the accounts to investigate. In the process it prevented verified users from sending out tweets for several hours.
The company said Thursday it has taken “significant steps to limit access to internal systems and tools.”Many celebrities, politicians and business leaders often use Twitter as a public platform to make statements. U.S. President Donald Trump, for example, regularly uses Twitter to post about national and geopolitical matters, and his account is closely followed by media, analysts and governments around the world.Twitter faces an uphill battle in regaining people’s confidence, Gazeley said. For a start, it needs to figure out exactly the accounts were hacked and show the vulnerabilities have been fixed, he said.”If key employees at Twitter were tricked, that’s actually a serious cybersecurity problem in itself,” he said. “How can one of the world’s most used social media platforms have such weak security, from a human perspective?”Rachel Tobac, CEO of Socialproof Security, said that the breach appeared to be largely financially motivated. But such an attack could cause more serious consequences.”Can you imagine if they had taken over a world leader’s account, and tweeted out a threat of violence to another country’s leader?” asked Tobac, a social engineering hacker who specializes in providing training for companies to protect themselves from such breaches.Social engineering attacks typically target human weaknesses to exploit networks and online platforms. Companies can guard themselves against such attacks by beefing up multi-factor authentication -– where users have to present multiple pieces of evidence as authentication before being allowed to log into a system, Tobac said.Such a process could include having a physical token that an employee must have with them, on top of a password, before they can log into a corporate or other private system. Other methods include installing technical tools to monitor for suspicious insider activities and reducing the number of people who have access to an administrative panel, Tobac said.  U.S. Sen. Josh Hawley called on Twitter to co-operate with authorities including the Department of Justice and the FBI to secure the site.”I am concerned that this event may represent not merely a coordinated set of separate hacking incidents but rather a successful attack on the security of Twitter itself,” he said.He added that millions of users relied on Twitter not just to send tweets but also communicate privately via direct messaging.”A successful attack on your system’s servers represents a threat to all of your users’ privacy and data security,” said Hawley.
  

EU Court Cancels US Data-Sharing Pact Over Snooping Concerns

The European Union’s top court ruled Thursday that an agreement that allows thousands of companies — from tech giants to small financial firms — to transfer data to the United States is invalid because the American government can snoop on people’s data.
The ruling to invalidate Privacy Shield will complicate business for some 5,000 companies, and it could require regulators to vet any new data transfers to make sure Europeans’ personal information remains protected according to the EU’s stringent standards.
It will no longer simply be assumed that tech companies like Facebook will adequately protect the privacy of its European users’ data when it sends it to the U.S. Rather, the EU and U.S. will likely have to find a new agreement that guarantees that Europeans’ data is afforded the same privacy protection in the U.S. as it is in the EU.
Privacy activists hailed the court ruling as a major victory, while business groups worried about the potential to disrupt commerce, depending on how the ruling is implemented. Companies like Facebook routinely move such data among their servers around the world and the practice underpins billions of dollars in business.  
“It is clear that the U.S. will have to seriously change their surveillance laws, if U.S. companies want to continue to play a major role on the EU market,” said Max Schrems, an Austrian activist whose complaints about the handling of his Facebook data triggered the ruling after years of legal procedures.
He first filed a complaint in 2013, after former U.S. National Security Agency contractor Edward Snowden revealed that the American government was snooping on people’s online data and communications. The revelations included detail on how Facebook gave U.S. security agencies access to the personal data of Europeans.
Though the legal case was triggered by concerns over Facebook in particular, it could have far-reaching implications not only for tech companies but also businesses in sectors like finance and the auto industry.  
Things like email, flight and hotel reservations would not be affected in the short term, experts say. Cloud services by providers like Microsoft will also continue, pending any intervention from a regulator.
Companies use legal mechanisms called standard contractual clauses that force businesses to abide by strict EU privacy standards when transferring messages, photos and other information. The clauses — which are stock terms and conditions — are used to ensure the EU rules are maintained when data leaves the bloc.
The Court of Justice of the EU ruled Thursday that those clauses are still valid in principle. However, it declared invalid the Privacy Shield agreement between the U.S. and EU on data transfers over concerns that the U.S. can demand access to consumer data for national security reasons.
It said that in cases where there are concerns about data privacy, EU regulators should vet, and if needed block, the transfer of data. That raises the prospect that EU regulators will block Facebook, for example, from transferring any more European data to the U.S.
The court noted in its ruling that there are “limitations on the protection of personal data arising from the domestic law of the United States on the access and use by U.S. public authorities of such data transferred from the European Union to that third country.”
Government surveillance of personal data is something the U.S. in its turn accuses China of doing through tech companies  like Huawei. It highlights the growing importance of data as the basis of modern business and politics globally.  
Data drives much of the world’s biggest companies, like Facebook, Google, Alibaba and Amazon, and is also prized for national security to prevent extremist attacks, for example. Mining large sets of people’s data has also become crucial to winning elections, such as the use of Facebook data for Donald Trump’s presidential victory in 2016.
Alexandre Roure, a senior manager at Computer & Communications Industry Association, said the decision “creates legal uncertainty for the thousands of large and small companies on both sides of the Atlantic that rely on Privacy Shield for their daily commercial data transfers.  
“We trust that EU and U.S. decision-makers will swiftly develop a sustainable solution, in line with EU law, to ensure the continuation of data flows which underpins the trans-Atlantic economy.” 

High-profile Twitter Accounts Swept Up in Wave of Apparent Hacking 

A wave of tweets in apparent hacking swept through Twitter on Wednesday, with more than half a dozen high- profile accounts — belonging to U.S. 
presidential candidate Joe Biden, billionaire Bill Gates, and 
rapper Kanye West, among others — used to solicit bitcoin 
donations. The cause of the breach was not immediately clear, but the 
scale and the scope of the problem suggested that it was not 
limited to a single account or service. Shares of Twitter tumbled nearly 4% in trading after 
the market close. Twitter said in an email that it was looking into the matter 
and would issue a statement shortly.Some of the tweets were swiftly deleted but there appeared 
to be a struggle to regain control of the accounts. In the case 
of billionaire Telsa Chief Executive Elon Musk, for example, one 
tweet soliciting cryptocurrency was removed and, sometime later, 
another one appeared. Among the others affected: Amazon founder Jeff Bezos and the 
corporate accounts for Uber and Apple. A spokesman for Biden’s campaign did not immediately respond 
to a request for comment. Tesla was not immediately available 
for comment. Publicly available blockchain records show that the apparent 
scammers have already received more than $100,000 worth of 
cryptocurrency. 

As Britain Bans Huawei From 5G, China Warns of Trade Fallout

Britain announced a ban Tuesday on equipment from the firm Huawei in the rollout of its 5G super-fast mobile networks – reversing a decision made just six months ago. As Henry Ridgwell reports from London, the move appears to have been forced by U.S. sanctions on Huawei – and China is warning of possible consequences in future trade relations with Britain

Apple Wins EU Court Case Over $15 Billion in Claimed Taxes

A European Union court on Wednesday delivered a hammer blow to the bloc’s attempts to rein in sweetheart tax deals between multinationals and individual member countries when it ruled that technology giant Apple does not have to pay 13 billion euros ($15 billion) in back taxes to Ireland.
 
The EU Commission had claimed in 2016 that Apple had an illegal tax deal with Irish authorities that allowed it to pay extremely low rates. But the EU’s General Court said Wednesday that “the Commission did not succeed in showing to the requisite legal standard that there was an advantage.”
 
“The Commission was wrong to declare” that Apple “had been granted a selective economic advantage and, by extension, state aid,” said the Luxembourg-based court, which is the second-highest in the EU. The ruling can only be appealed on points of law.
 
The EU Commission had ordered Apple to pay for gross underpayment of tax on profits across the European bloc from 2003 to 2014. The commission said Apple used two shell companies in Ireland to report its Europe-wide profits at effective rates well under 1%.
 
In many cases, multinationals can pay taxes on the bulk of their revenue across the EU’s 27 countries in the one EU country where they have their regional headquarters. For Apple and many other big tech companies, that is Ireland. For small EU countries like Ireland, that helps attract international business and even a small amount of tax revenue is helpful for them. The net result, however, is that the companies often end up paying very low tax.
 
The Irish government welcomed the ruling. “Ireland has always been clear that there was no special treatment provided” to the U.S. company, it said in a statement. “Ireland appealed the Commission Decision on the basis that Ireland granted no state aid and the decision today from the Court supports that view.”
 
Apple CEO Tim Cook has called the EU demand for back taxes “total political crap.”
 
The defeat is especially stinging for EU Vice-President Margrethe Vestager, who has campaigned for years to root out special tax deals. Trump has referred to her as the “tax lady” who “really hates the U.S.”
 
The Eurodad network of 49 civil society organisations said that the ruling showed how tough any tax policy remains. “”If we had a proper corporate tax system, we wouldn’t need long court cases to find out whether it is legal for multinational corporations to pay less than 1% in taxes,” said Tove Maria Ryding of Eurodad.
 
Even though taxation remains under the authority of its member countries, the EU is seeking to create a level playing field among the 27 nations by making sure special deals including ultra-low tax rates with multinationals are weeded out.
 
The ruling comes at a time when tax income for EU nations is especially welcome because of the economic impact of the coronavirus pandemic. At a time when cash-strapped households are suffering, the EU wants to make sure multinationals making profits on the continent pay their fair share, too.
 
Meanwhile, the EU Commission was to unveil new plans to combat tax fraud only hours after the ruling in Luxembourg.
 
“In times like these when we are passing multibillion-euro economic stimulus packages, we cannot afford to waste a single cent in tax revenue”, said EU legislator Markus Ferber of the Christian Democrat EPP Group.
  

Google Plans to Invest $10 Billion in India

Google announced it will invest $10 billion in India in an effort to make the internet more “affordable and useful” to the more than one billion people living there. “This is a reflection of our confidence in the future of India and its digital economy,” CEO Sundar Pichai said in a statement Monday. The money, to be spent through a new Google for India Digitization Fund over the next five to seven years, will invest in India’s technology sector.  FILE – Google CEO Sundar Pichai speaks during a visit to El Centro College in Dallas, Oct. 3, 2019.”We’ll do this through a mix of equity investments, partnerships, and operational, infrastructure and ecosystem investments,” said Pichai. This new investment represents Google’s biggest commitment to India yet. These investments focus on increasing access to the internet throughout India, as well as aiding businesses with the transition to online operations.  Much of this will be accomplished through a focus on using apps and new software platforms. Google aims to use this move to enlarge internet access beyond English and into more local languages throughout India. Google also hopes to use its investments for the public good, working to improve areas as broad as education, agriculture and health. “As we make these investments we look forward to working alongside Prime Minister (Narendra) Modi and the Indian government, as well as Indian businesses of all sizes to realize a shared vision for a Digital India,” Pichai said. “Our goal is to ensure that India not only benefits from the next wave of innovation but leads it.” 
 

Top White House Adviser Expects Tough Action on TikTok, WeChat

White House trade adviser Peter Navarro said Sunday he expected President Donald Trump to act firmly against the TikTok and WeChat applications, amid rising tensions between Washington and Beijing.Trump last week had said he is considering banning the wildly-popular TikTok app as a way to punish China over the coronavirus pandemic.In an interview with Fox News, Navarro argued that “what the American people have to understand is all of the data that goes into those mobile apps that kids have so much fun with… goes right to servers in China, right to the Chinese military, the Chinese Communist Party.”He said these apps can be used to steal intellectual property. “So expect strong actions on that” by Trump, Navarro warned.Fast-growing video-sharing app TikTok belongs to the Chinese group ByteDance and has nearly one billion users worldwide.TikTok has sought to distance itself from its Chinese owners, pointing out it has an American CEO and consistently denying allegations that it shares data with Beijing.WeChat, owned by Tencent, is the main messaging application in China with more than one billion users.
 Navarro also accused TikTok’s new boss Kevin Mayer, former head of Disney’s streaming platforms, of being an American puppet.On Friday Amazon said it mistakenly sent workers an email telling them to dump the TikTok mobile application from their cell phones because of security concerns.An Amazon spokesperson later told AFP “there is no change to our policies right now with regard to TikTok.”Democratic campaign teams for the U.S. presidential election have been asked to avoid using TikTok on personal devices and, if they do, to keep it on a non-work phone.The research firm eMarketer estimates TikTok has more than 52 million U.S. users, having gained about 12 million since the outbreak of the coronavirus pandemic. TikTok is especially popular with young smartphone users. 

Touchless: How the World’s Busiest Airport Envisions Post-COVID Travel 

With COVID-19 ravaging the aviation industry, airlines and airports worldwide are reining in costs and halting new spending, except in one area: reassuring pandemic-wary passengers about travel.”Whatever the new normal (…) it’s going to be more and more around self-service,” Sean Donohue, chief executive of Dallas-Forth Worth International Airport (DFW), told Reuters in an interview.The airport is working with American Airlines – whose home base is DFW – to roll out a self-check-in for luggage, and all of its restrooms will be entirely touchless by the end of July with technology developed by Infax Inc. They will have hands-free sinks, soap, flushing toilets, and paper towel dispensers, which will be equipped with sensors to alert workers when supplies are low.”One of the biggest complaints airports receive are restrooms,” Donohue said.Dallas is piloting three technology options for luggage check-ins: Amadeus’s ICM, SITA, and Materna IPS.DFW has become the world’s busiest airport, according to figures from travel analytics firm Cirium, thanks in part to a strategy by large global carrier American to concentrate much of its pandemic flying through its Texas hub.Last year DFW rolled out biometric boarding — where your face is your boarding pass — for international flights and is taking advantage of the lull in international traffic to work with U.S. Customs and Border Protection to use the VeriScan technology for arriving passengers too, he said.Delta Air Lines opened the first U.S. biometric terminal in Atlanta in 2018, and some airports in Europe and Asia also use facial recognition technology. It has spurred some concerns, however, with a U.S. government study finding racial bias in the technology and the European Union earlier this year considered banning it in public places over privacy concerns.The Dallas airport is also testing new technology around better sanitization, beginning with ultraviolet technology that can kill germs before they circulate into the HVAC system.But it has also deployed electrostatic foggers and hired a “hit team” of 150 people who are going through the terminals physically sanitizing high-touch areas.”Technology is critical because it can be very efficient,” Donohue said, but customers “being able to visualize what’s happening is reassuring as well.” DFW has invested millions of dollars above its cleaning and sanitation budget since the pandemic broke out, while suspending about $100 million of capital programs and reducing its second-half operating costs by about 20% as it addresses COVID-19’s steep hit to the industry, which only months ago was preparing for growth.Nearly 114,000 customers went through DFW on July 11, an improvement from a 10,000 per day trough in April, but still just about half of last year’s volumes.The airport has also been testing touchless technology for employee temperature checks, but is not currently planning hotly-debated checks for passengers, barring a federal mandate for which there has yet to be any inclination by the U.S. government.Michael Davies, who runs the New Technology Ventures program at London Business School, said technology will be one of many changes to the airport experience going forward, with fewer overall travelers who will be seeking more space and spending less time dining and shopping.”You put these things together and this feels in some interesting ways very much like back to the golden age of air travel,” said Davies. 

Amazon Says Email to Employees Banning TikTok Was a Mistake 

Roughly five hours after an internal email went out to employees telling them to delete the popular video app TikTok from their phones, Amazon appeared to backtrack, calling the ban a mistake. “This morning’s email to some of our employees was sent in error. There is no change to our policies right now with regard to TikTok,” Amazon emailed reporters just before 5 p.m. Eastern time. Spokeswoman Jaci Anderson declined to answer questions about what happened. The initial internal email, which was disseminated widely online, told employees to delete TikTok, a video app increasingly popular with young people but also the focus of intensifying national-security and geopolitical concerns because of its Chinese ownership. The email cited “security risks” of the app.  An Amazon employee who confirmed receipt of the initial email but was not authorized to speak publicly had not seen a retraction at the time of Amazon’s backtrack.  Amazon is the second-largest U.S. private employer after Walmart, with more than 840,000 employees worldwide, and moving against TikTok would have escalated pressure on the app. It is banned on employee phones by the U.S. military and the company is subject to a national-security review of its merger history. U.S. Secretary of State Mike Pompeo said this week that the government was “certainly looking” at banning the app.  FILE – This Feb. 25, 2020, file photo, shows the icon for TikTok in New York.Chinese internet giant ByteDance owns TikTok, which is designed for users outside of China; it also makes a Chinese version called Douyin. Like YouTube, TikTok relies on its users for the videos that populate its app. It has a reputation for fun, goofy videos and is popular with young people, including millions of American users. But it has racked up concerns such as censorship of videos, including those critical of the Chinese government; the threat of sharing user data with Chinese officials; and violating kids’ privacy. TikTok said earlier in the day that Amazon did not notify it before sending the initial email around midday Eastern. That email read, “The TikTok app is no longer permitted on mobile devices that access Amazon email.” To retain mobile access to company email, employees had to delete the TikTok app by the end of the day. “We still do not understand their concerns,” TikTok said at the time, adding that the company would welcome a dialogue to address Amazon’s issues. A spokeswoman did not immediately reply to a request for comment Friday evening. TikTok has been trying to appease critics in the U.S. and distance itself from its Chinese roots, but finds itself caught in an increasingly sticky geopolitical web. It recently named a new CEO, former Disney executive Kevin Mayer, which experts said could help it navigate U.S. regulators. And it is stopping operations in Hong Kong because of a new Chinese national security law that led Facebook, Google and Twitter to also stop providing user data to Hong Kong authorities.  Pompeo said the government remained concerned about TikTok and referred to the administration’s crackdown on Chinese telecom firms Huawei and ZTE. The government has tried to convince allies to root Huawei out of telecom networks, saying the company is a national-security threat, with mixed success; Trump has also said he was willing to use Huawei as a bargaining chip in trade talks. Huawei has denied that it enables spying for the Chinese government. “With respect to Chinese apps on people’s cell phones, I can assure you the United States will get this one right too,” Pompeo said, and added that if users downloaded the app their private information would be “in the hands of the Chinese Communist Party.” A U.S. national-security agency has been reviewing ByteDance’s purchase of TikTok’s precursor, Musical.ly. Meanwhile, privacy groups say TikTok has been violating children’s privacy, even after the Federal Trade Commission fined the company in 2019 for collecting personal information from children without their parents’ consent. Amazon may have been concerned about a Chinese-owned app’s access to employee data, said Susan Ariel Aaronson, a professor at George Washington University and a data governance and national-security expert. China, according to the U.S. government, regularly steals U.S. intellectual property. Part of Amazon’s motivation with the ban, now apparently reversed, may also have been political, Aaronson said, since Amazon “doesn’t want to alienate the Trump administration.” Amazon and its founder, Jeff Bezos, are frequent targets of President Donald Trump. Bezos personally owns The Washington Post, which Trump has referred to as “fake news” whenever it publishes unfavorable stories about him. Last year, Amazon sued the U.S. government, saying that Trump’s “personal vendetta” against Amazon, Bezos and the Post, led it to lose a $10 billion cloud computing contract with the Pentagon to rival Microsoft. Meanwhile, federal regulators as well as Congress are pursuing antitrust investigations at Amazon as well as other tech giants. TikTok has content-moderation policies, like any social network, but says its moderation team for the U.S. is led out of California and it doesn’t censor videos based on topics sensitive to China and would not, even if the Chinese government asked it to. As for sharing U.S. user data with the Chinese government, the company says it stores U.S. user data in the U.S. and Singapore, not China; that its data centers are outside of China; and it would not give the government access to U.S. user data even if asked. Concerns about China are not limited to the U.S. India this month banned dozens of Chinese apps, including TikTok, because of tensions between the countries. India cited privacy concerns that threatened India’s sovereignty and security for the ban. India is one of TikTok’s largest markets and had previously briefly banned the app in 2019 because of worries about children and sexual content.